BoldDesk Reviews

What do you like best about BoldDesk?It is very user friendly and is good for new user. It integrates well with Gmail and quickly performs the ticket creation as soon as an email is sent to a particular email address. When faced issue the support team proactively resolved the issue with correct steps for resolution. It is budget friendly ITSM tools. The Ai feature automatically assigns the agent as per the configuration performed on the backendWhat do you dislike about BoldDesk?Bolddesk is good. no limitations found so far.What problems is BoldDesk solving and how is that benefiting you?Bolddesk provides budget friendly

What do you like best about BoldDesk?Easy GUI and setupWhat do you dislike about BoldDesk?Best integration with other appsRecommendations to others considering BoldDesk?Easy to UseWhat problems is BoldDesk solving and how is that benefiting you?Nothing, Everything is best, no dislike.

What do you like best about BoldDesk?The frequency of updates, along with the quality and speed of support from the team, has been excellent. Overall performance is strong, and it’s clear that development stays aligned with real user needs. The UI fits our requirements well, and the tool feels professional and easy to use. The app works great too. I also love, love, love the automation module.What do you dislike about BoldDesk?The UI window provided for integrations with other apps is sometimes a bit small (for example, the integration with Salesforce), which can make it a little difficult to use.What problems is BoldDesk solving and how is that benefiting you?Boldesk is bringing our nonprofit closer to our beneficiaries by helping us connect with them where they are. It’s a great tool, and the ability to connect through multiple providers (WhatsApp, Instagram, Telegram, and so on) is so helpful.

What do you like best about BoldDesk?Modern UI/UX, smooth integration with other applications, robust features, and a helpful non-profit discount.What do you dislike about BoldDesk?I've not identified a downside to using BoldDesk.What problems is BoldDesk solving and how is that benefiting you?Timely reporting of staff and system issues, along with accurate, granular reporting on Help Desk activity.

What do you like best about BoldDesk?I think BoldDesk is one of the best tools I've used for system management. I really value the feedback feature, and during my time using the CSAT, it has been good. The ticket management aspect is appreciated as well. The initial setup was very usual and it was easy to complete.What do you dislike about BoldDesk?I feel like the platform targets the wrong areas, such as the GED, which isn't relevant to my needs. It seems like a waste of time and effort, and I don't see why everything has to be dragged out like a military security system. Simple things should be easy to share in five or ten minutes, but they aren't. This experience makes it one of the most frustrating platforms for sharing reviews, and I'm not sure what their moderation team is doing.What problems is BoldDesk solving and how is that benefiting you?I find BoldDesk helps me manage tools, CSAT, and resolve small queries efficiently.

What do you like best about BoldDesk?Their support team is helpful, fast, and friendly. They keep improving their product continuously, and their pricing is very transparent and fair.What do you dislike about BoldDesk?I’d really appreciate an improvement that lets agents see when another agent is currently reviewing or responding to a ticket, so we don’t end up duplicating work.What problems is BoldDesk solving and how is that benefiting you?We use Bolddesk for ticketing, AI agent first responses, and knowledge base articles, and we’ll soon be using it for a live chat widget as well. With Bolddesk, we can keep all our information in one place, which makes it easier to stay organized and find what we need.

What do you like best about BoldDesk?Easy ticket management across different brand centres.What do you dislike about BoldDesk?The learning curve seems a bit steep if you’re a beginner with ticketing.What problems is BoldDesk solving and how is that benefiting you?Response times are faster because agents spend less time switching between systems and more time focusing on resolving issues

What do you like best about BoldDesk?Overall, it delivers a unified experience. Features such as the unified inbox, Parent-Child Mapping, workflows, assignment rules, the customer portal, analytics, and knowledge bases make it genuinely impressive and very helpful for providing end-to-end support across tickets. The SLA management is also solid.What do you dislike about BoldDesk?Everything is good for now; however, there’s still some scope to enhance the overall UI. The integration part needs more improvement, and the APIs should be more fully exposed.What problems is BoldDesk solving and how is that benefiting you?It helps segment tickets and provides customers with a seamless experience by handling tickets in the best possible way.

What do you like best about BoldDesk?Easy to setup as an admin. Lots of options for customization such as fields in forms that become visible depending on the prior field's answer. Ability to scan QR code in ticket fields.What do you dislike about BoldDesk?The initial email notification of a new ticket only contains a hyperlink to the ticket # but not the contents, whereas replies to ticket contain the content. This feature would be helpful for those not in the system and for urgent tickets.What problems is BoldDesk solving and how is that benefiting you?A ticketing system that meets our small business requirements without features we won't need but are added to the cost. The ability to have separation between departments using the ticketing system for better workflow.

What do you like best about BoldDesk?I like how BoldDesk helps in streamlining my support tickets and appreciate its ease of use. The feature that maps tickets and provides real-time updates is incredibly valuable, as it organizes all the tickets in one place. The initial setup was very easy, which is another aspect I enjoyed.What do you dislike about BoldDesk?Nothing as suchWhat problems is BoldDesk solving and how is that benefiting you?BoldDesk streamlines my support tickets, providing real-time updates and consolidating all tickets in one place.