Bench Reviews

User Rating

4.2/5 (Based on 1,181 Ratings)

Rating Distribution

Excellent
72.4%
Very Good
8.4%
Average
2.5%
Poor
2.6%
Terrible
14.1%

User Sentiments

Responsive Customer Service, Knowledgeable Bookkeepers, Easy to Use Interface, Time-Saving Automation

Inconsistent Bookkeeper Turnover, Delayed Bookkeeping Completion, Limited Functionality for Complex Businesses, Inaccurate Expense Categorization

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Review Summary

Overall, users generally praise Bench's user-friendly interface, ease of use, and helpful customer support. Many appreciate the simplicity and convenience of the platform, highlighting its user-friendly design and straightforward setup process. Bench's customer support is also frequently commended for its responsiveness and helpfulness. However, some users have expressed concerns regarding the accuracy and reliability of the bookkeeping services, with a few mentioning issues with categorizing transactions and occasional errors. Additionally, some users have noted that Bench's pricing may not be suitable for all businesses, particularly those with complex accounting needs.

Pros

Userfriendly interface: Bench's simple and intuitive interface makes it easy for users of all skill levels to manage their finances.
Affordable pricing: Bench's pricing plans are very affordable, making it a great option for small businesses and freelancers.
Excellent customer support: Bench's customer support team is responsive and helpful, and they are always willing to go the extra mile to help users.

Cons

Limited features: Bench does not offer as many features as some of the more expensive bookkeeping software options.
Can be timeconsuming: It can take some time to get used to Bench's system and to input all of your financial data.
No mobile app: Bench does not have a mobile app, which can be a disadvantage for users who want to access their finances on the go.

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Reviews

Yanks Mannequins, LLC

January 13, 2026 Source: Trustpilot.com

Excellent communication

Excellent communication. Efficient and quick work. Thank you.

Randi

January 8, 2026 Source: Trustpilot.com

Great experience with Bench

I’ve had a great experience with Bench Accounting since their transition last year. Their customer service is excellent- responsive, thoughtful, and detail-oriented. Having a dedicated agent who understands our business has made a huge difference, and the portal is intuitive and easy to navigate. Having accurate and timely reporting is critical, and Bench makes that part of my job significantly easier. Highly recommend.

Better Living Audiology

November 27, 2024 Source: Trustpilot.com

Recently switched to Bench

I joined Bench after my previous bookkeeper was not staying on top of things at all. It was such an easy transition, and everyone at Bench has been so helpful. I’m able to get in touch with people easily, and my books are always up to take. Highly recommended!

Steve

November 26, 2024 Source: Trustpilot.com

Their technology

Their technology, timeliness, follow-ups, customer service. We have been partnering with Bench for our Candle Company for about five years now and it just gets better and better.

John Collins

November 26, 2024 Source: Trustpilot.com

This company is absolutely fantastic

This company is absolutely fantastic! Very nice people who really care about their customers. I'm new to business owning and Bernice, Helene, and Debie were beyond helpful and made every step very easy. 100% recommend this company to anyone looking for great and accurate bookkeeping!

Lori Riordan

November 25, 2024 Source: Trustpilot.com

Excellent experience onboarding with Maya

We had a truly excellent experience onboarding with Maya on Bench. Our business was less than organized as far as bookkeeping and needed to be brought up to date. Maya made the experience clear and easy, especially as it was one we had been dreading! We felt a sigh of relief when she told us the task was complete and we were ready to move forward, organized and prepared for tax time. We recommend Bench to anyone! It was truly an easy and positive experience thanks to Maya!

Metropolis Tours

November 25, 2024 Source: Trustpilot.com

Efficient and on point!

Asha is always there to help and assist. She always directs me in the right direction and is always reliable.

Francis Mejia

November 24, 2024 Source: Trustpilot.com

Bench has helped me understand the…

Bench has helped me understand the nature of my business and prepare for change. When you’re a business owner, it’s hard to keep a birds-eye view of your finances. Bench provides easier access to this view and I’ve been able to adjust and adapt. I’d strongly recommend having them as a part of your business.

Ilona

November 21, 2024 Source: Trustpilot.com

Bench is a superior bookkeeping company

Bench is the best bookkeeping company ever. They are efficient and reasonable. The interface is advanced and the layout is simple and fantastic. This is top tier website.

Ryan Roberts

November 20, 2024 Source: Trustpilot.com

I've been using Bench.co for my taxes

I've been using Bench.co for my taxes, bookkeeping, and profit & loss statements for the past four and a half years, and I couldn't be more pleased with their services. From day one, the experience has been seamless, efficient, and stress-free. Their team is incredibly responsive and knowledgeable, making the whole process feel easy and straightforward. Whether it's filing taxes, keeping track of my finances, or preparing detailed financial statements, they handle it all with exceptional professionalism. I truly appreciate how they’ve helped streamline my financial management, allowing me to focus on growing my business. Bench.co has been a game-changer, and I highly recommend them to anyone looking for reliable and user-friendly financial services!