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Backblaze Reviews

User Rating

4.4/5 (Based on 655 Ratings)

Rating Distribution

  • Excellent

    76.5%
  • Very Good

    6.1%
  • Average

    2.3%
  • Poor

    14.7%
  • Terrible

    0.5%

User Sentiments

Unlimited Storage, Affordable Pricing, Ease of Use, Reliable Backup

Slow Download Speeds, Poor Customer Support, Tedious Restore Process, Software Issues

Do You Use Backblaze?

Write a Review

Review Summary

Backblaze user reviews are generally positive, praising its ease of use, affordability, and reliability. Many users appreciate the straightforward interface, highlighting its user-friendly design and intuitive navigation. They also commend the competitive pricing plans, deeming them reasonable and cost-effective. Additionally, reviewers frequently mention Backblaze's dependable backup performance, with users expressing satisfaction with the speed and consistency of their backups. However, some reviewers have encountered challenges with customer support, reporting occasional difficulties in reaching support representatives or experiencing delays in resolving issues.

Pros

  • Reliable data protection and backup with multiple automatic scheduling options.
  • Userfriendly interface for smooth navigation and setup.
  • Competitive pricing plans with flexible storage options.

Cons

  • Occasional performance issues and slow upload speeds for large files.
  • Limited twofactor authentication (2FA) support, affecting account security.
  • Lacks more advanced features for specialized backup needs.

AI-Generated from the text of User Reviews

Reviews
A

Alan

March 21, 2026 Source: Trustpilot.com
I have been using Backblaze B2 buckets…
I have been using Backblaze B2 buckets for around 4 months at the time of writing this. Their service is robust and the pricing is incredibly fair, they have just announced:

Here's what's included with B2 today:

All API transaction fees: free (new as of May 1)
Unlimited free egress to CDN and compute partners
3x your stored data in free egress every month
No minimum storage duration fees
No delete penalties
No surprise charges

The announcement of All API transaction fees becoming free, coming soon is a superb offer, and when you compare the above benefits with other cloud bucket providers, it's absolutely the right company to choose.

That doesn't mean you should abuse API calls, you should always be striving for efficiency in your automated scripts, but this news give confidence that you won't get a surprise bill.

Thank you Backblaze, I wish you every success
Read more
CC

Chris Content

March 7, 2026 Source: Trustpilot.com
Routing my daily project backups to…
Routing my daily project backups to Backblaze B2 finally gave me an affordable, automated off-site archive that runs silently in the background without choking my studio's bandwidth while I'm pushing heavy final renders to clients.
Read more
PB

Peter Boehringer

February 7, 2026 Source: Trustpilot.com
Peace of Mind
I am a customer of Backblaze since 2013. Knowing that my photographic files are stored somewhere safely, other then my external HD’s, gives me a piece of mind. During these many years of being a member I had always all questions I had being answered promptly and professionally by the staff. I also saw during these years a progressive improvement of expansion of capabilities which is always encouraging to see that they are keeping up with IT technology. Keep it up, guys!
Read more
J

Joe

January 9, 2026 Source: Trustpilot.com
For the money, unbeatable.
For the money, this is a great deal - unlimited backup space, remote access and a decent interface to review your backups. I am a music producer and Backblaze just sits in the background uploading my files to it's servers without me ever noticing. It has rescued me from a tight spot where I have accidentally over-written an important backup drive - Backblaze had all the lost files safe and sound and sent me a hard drive by UPS with all my lost data on it - phew. Another time I had a failure of a drive and was able to download my data straight to my replacement drive - again, amazing. I can also access all my backed up files remotely, which has been super useful a few times when working in other studios and when I've forgotten to bring a file or want to retrieve something from "home". Okay, the interface could be slicker and it could backup faster, but for the money, I am really happy.
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JG

Julie Gauthier

January 6, 2026 Source: Trustpilot.com
Consistent, reliable, affordable
I can only speak to my experience, but I appreciate how reliable and un-pushy Backblaze is. At a time when it seems like every tech service is constantly trying to squeeze another dime out of you or shove AI into a ham sandwich, Backblaze just quietly does its job. You get an annual renewal notice before it happens, and I don't recall any major price hikes in the years I've been using them. I have used their service to recover files once and it worked well. I've had bad experiences with other tech services lately so I wanted to highlight one of the reliably positive companies I've dealt with.
Read more
RC

Ron Cowart

November 28, 2025 Source: Trustpilot.com
BackBlaze is the BEST!!
I have been in search of an off-site cloud storage for my websites and after trying several, with one that remains solidly in my memory as 'horrendous,' I have found one that I have no reservations in recommending to others.

BackBlaze is easy, easy (yes, I typed that twice for emphasis) to navigate and equally as easy to create & implement the storage space for one's self.

I like to commend those who work hard to make life easier for their customers, since I have taken the time to do otherwise for those companies who seem to operate on the other end of the spectrum.

BackBlaze has earned a dedicated fan in the form of ME.
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FG

Franz G

September 25, 2025 Source: Trustpilot.com
Happy customer since 2012
I've been using Backblaze since 2012 and I'm incredibly happy with their service. Their cloud backups have saved my "life" multiple times, so I highly recommend them!
Read more
PE

PAULETTE E

January 22, 2024 Source: G2.com
"Easy and More Proactive"
What do you like best about Backblaze B2 Cloud Storage?

Backblaze B2 Cloud Storage is easy, runs in the background AND gives regular monthly reports which my previous cloud storage vendor did not. The fee also feels very reasonable with a lot of space provided for that fee.

What do you dislike about Backblaze B2 Cloud Storage?

The report they provide on a regular basis is not necessarily written in terms a layperson (aka non-tech) can readily understand. Other than that, I love everything else.

What problems is Backblaze B2 Cloud Storage solving and how is that benefiting you?

Trusted, safe automatic backup in case I have to do a restore at any point. It's also a duplication of what my external hard drive captures locally, giving me double coverage and peace of mind. I cannot speak to the ease of recovery since I have yet to need that feature, though I have the feeling it will be easy and complete.

Read more
AL

Alan Leitch

January 22, 2024 Source: Trustpilot.com
Perplexed and confused by poor ratings...
In common with the other 5 star reviewers here, I’m taken aback by the number of bad revies for this organisation. As a photographer based in Scotland, I’ve used Backblaze to back up my images for over 6 years and have found them to be effective, efficient and communicative. Every single time I’ve reached out to them, a named individual has responded withing 24 hours and that same person has seen the conversation through to a conclusion. Having previously recovered individual images, I’ve just used them to recover 2tb of images due to me (like a total eejit) dropping an external drive. The recovery process was simple and within a week I had a 2tb drive with all my images delivered to my door.
Just my opinion, but I believe that the vast majority of the poor reviews are down to user-error and people simply not taking due care when linking all their drives.
I may not have used them if I’d seen these reviews, but I’ll continue with Backblaze and can’t recommend them highly enough…
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LB

Leanna Builes

December 25, 2023 Source: Trustpilot.com
I do not know why the low reviews
I do not know why the low reviews. I have been using backblaze for years and I am very happy with their services. Only have had to download once and it worked perfectly.
Read more

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