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Manoj K

August 16, 2024 Source: G2.com

Streamlining Customer Support with Azure Desk!

What do you like best about AzureDesk?

The best part of the Azure Desk is it's user friendly interface, seamless integration with Microsoft services and a very robust ticketing system. It is easy to navigate and use. Enquiries and issues are efficiency managed resulting in higher customer satisfaction.

What do you dislike about AzureDesk?

I don't see a major issue in Azure Desktop except level of customisation available. There are some technical glitches at times but those are resolved easily with the support from customer service team.

What problems is AzureDesk solving and how is that benefiting you?

Azure Desk has helped me for organising Centralised Customer Support and Enhanced Customer Efficiency for our customers. It has also helped us in improving efficiency.

VS

Verified User in Computer & Network Security

March 31, 2023 Source: G2.com

These challenges include handling a large volume of support requests efficiently, maintaining a high level of customer satisfaction, and providing timely and accurate resolutions to customer issues A Comprehensive Cloud-Based Help Desk Solution

What do you like best about AzureDesk?

Automation capabilities, such as automated ticket routing and canned responses, that can save time and increase efficiency.

What do you dislike about AzureDesk?

Customization options may require more technical expertise, which could be a challenge for some users.

What problems is AzureDesk solving and how is that benefiting you?

AzureDesk is designed to solve the challenges that businesses face in managing customer support processes.

TR

T. R

May 27, 2022 Source: G2.com

Probably the best Customer Service Support System

What do you like best about AzureDesk?

The user interface is quite simplified. Every essential options are there on dashboard. AzureDesk is a multi function ticketing system. It can be work with slack as well.

What do you dislike about AzureDesk?

Couldn't find any major flaw. But Few customization is missing in AzureDesk. Sometimes notification doesn't come on time.

Recommendations to others considering AzureDesk?

1. Better ticketing system as compare it its peers.

What problems is AzureDesk solving and how is that benefiting you?

2. Ease to use.

as

anusha s

March 13, 2022 Source: G2.com

Azure desk is very helpful

What do you like best about AzureDesk?

Azure desk is very virtual.and execute virtually online

What do you dislike about AzureDesk?

, no remote connection this will limit your connections

What problems is AzureDesk solving and how is that benefiting you?

With this new ui we will easily make it easier to distinguish between application issues and platform issues

EG

Eder G

November 24, 2021 Source: G2.com

with AD you can get your desktop for a few clics desk of the future

What do you like best about AzureDesk?

I think that the best is that you can access a remote server without all the installation and configuration processes. with azure desktop, with just a few clics you can create a remote session for everyone.

What do you dislike about AzureDesk?

I would that is an unsupported type of conections, no remote app, no remote desktop (RADC) or Remote Desktop Connection (MSTSC), so this limit a little your connections

What problems is AzureDesk solving and how is that benefiting you?

We used to have servers that only had a few apps, and we needed to create an entire server and configure it just to be able to create access to it.

MA

Mohd A

November 5, 2021 Source: G2.com

Best solution for your customer support services

What do you like best about AzureDesk?

.A robust and efficient ticket management system

What do you dislike about AzureDesk?

Like the cool feature of converting mails into tickets which is very beneficial

Recommendations to others considering AzureDesk?

Capability of integrating with different apps

What problems is AzureDesk solving and how is that benefiting you?

Can improve the reporting system

AK

Amy K

November 3, 2021 Source: G2.com

JIRA and slack help to track the tickets in very convenient way Best customer support software

What do you like best about AzureDesk?

It has very great features like

What do you dislike about AzureDesk?

Unlimited mailbox storage

Recommendations to others considering AzureDesk?

Great ticket management system

What problems is AzureDesk solving and how is that benefiting you?

Support center which can handle several customer questions on its own

PF

Pradeep F

August 1, 2021 Source: G2.com

Perfect Cloud-Based Helpdesk & Ticketing Management Tool

What do you like best about AzureDesk?

First I want to say that UI is very simple and perfect for any IT savvy guy.

What do you dislike about AzureDesk?

This management software is suitable for businesses of all sizes.

Recommendations to others considering AzureDesk?

This tool is equipped with robust features to manage the end-to-end customer agents’ operations.

What problems is AzureDesk solving and how is that benefiting you?

Some key features of this that I saw are Collaboration Rules, Unlimited Inbox, self-service tools.

B

Brian

April 12, 2021 Source: Financesonline.com

I highly recommend this great software

PROS: First of all, I’m very satisfied from this product. It is simple to use and it doesn’t requires any documentations or manual in order to learn the product. You are allowed to start using this product immediately after register, it has great features for free and one agent, if you need more agents it requires you to pay $5/month for each agent. This great. Its support team is helpful, and responsive. If you run into some problems they would offer you Skype meeting and they will work with you and show you all the features and how they work.

CONS: I need support for HTML messages and signatures.

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Brian

April 12, 2021 Source: Financesonline.com

I highly recommend this great software

PROS: First of all, I’m very satisfied from this product. It is simple to use and it doesn’t requires any documentations or manual in order to learn the product. You are allowed to start using this product immediately after register, it has great features for free and one agent, if you need more agents it requires you to pay $5/month for each agent. This great. Its support team is helpful, and responsive. If you run into some problems they would offer you Skype meeting and they will work with you and show you all the features and how they work. CONS: I need support for HTML messages and signatures.

AzureDesk Reviews

User Rating

Rating Distribution

Do You Use AzureDesk?

Manoj K

Verified User in Computer & Network Security

T. R

anusha s

Eder G

Mohd A

Amy K

Pradeep F

Brian

Brian

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