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I like the fact it has in-depth metrics and analytics. It's also very easy to use and quite intuitive, far better compared to what the competition has to offer in 2022.
So far I haven't found anything that I dislike. It's really hard to find something to base the critique upon, maybe they can do a bit more on the UX / UI department.
We're using X-rays it to analyze and run diagnoses for our distributed applications scheme. Based on those analytics we then create a dump to create more metrics and visuals.