Avail Reviews

User Rating

3/5 (Based on 160 Ratings)

Rating Distribution

Excellent
41.9%
Very Good
4.4%
Average
6.9%
Poor
1.3%
Terrible
45.6%

User Sentiments

Account Verification Issues, Lack of Customer Support, Misleading Listings, Potential for Scams

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Review Summary

User reviews for Avail are mixed, with landlords expressing significant dissatisfaction while tenants report a positive experience. Landlords frequently cite issues with tenant scams, unreliable payment processing, and inadequate support. They also criticize the platform's user interface and security measures, especially the requirement to provide sensitive information like Social Security numbers. Conversely, tenants praise Avail's ease of use, online rent payment, and streamlined rental process. While Avail's customer service has received both positive and negative feedback, a common thread across all reviews is the need for further development and improvements to the platform.

Pros

Streamlines rent collection, notifications, and lease management.
Offers customizable leases and easytouse tenant communication.
Provides comprehensive services for landlords with multiple units.
Customer service is responsive and helpful in resolving issues.

Cons

Requires landlords to provide sensitive personal information.
Limited support for alternative payment methods and lease options.
Platform can be clunky and difficult to navigate at times.
Some users have experienced payment processing errors and overdraft fees.

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Reviews

Sue Williamson

December 17, 2025 Source: Trustpilot.com

Great exposure

I received several inquiries, even though I didn't rent to these inquiries. My home got alot of interest

Edward K

December 13, 2025 Source: Trustpilot.com

Great service

Great service. And it’s free!

Bruce Levy

December 7, 2025 Source: Trustpilot.com

They were simply honest and did what…

They were simply honest and did what they said they would do.

Michelle Rogers

December 2, 2025 Source: Trustpilot.com

My boss has several properties that I…

My boss has several properties that I help him maintain and this website made my job so much easier. I am not a realtor and my work for the company is actually AR, AP, HR and office manager so this has been extremely helpful. I had a few issues with setting up the payment but that was not Avail that was me. I had to call and get some needed info to solve the problem and the tech was so helpful and most importantly it wasn't some horrible help desk that you can't understand. The tech was patient, knowledgeable, and personable. This site is amazing and an absolute time saver.

Dana

November 25, 2025 Source: Trustpilot.com

Posting on several rental sites for free

Posting on several rental sites for free. Love it!

Patrick

November 24, 2025 Source: Trustpilot.com

I just find the effort being minimal…

I just find the effort being minimal and if there is an internal problem they are not afraid to let you know.

Patti

November 23, 2025 Source: Trustpilot.com

Great company

Up to this point, the company does absolutely everything well. The customer service is second to none. The platform is very friendly, and whenever it's not, the customer service reps are sure to answer any questions completely and thoroughly.

Kimmowanus

November 18, 2025 Source: Trustpilot.com

Very helpful & quick to help

Helen Young

November 13, 2025 Source: Trustpilot.com

All works well

June Little

November 12, 2025 Source: Trustpilot.com

I was able to resolve the issue I was…

I was able to resolve the issue I was having prior to hearing back from the customer service representative, but have had a good experience in the past with assistance.