What do you like best?
What I like most about this product is that it is an online system, so users can log in from anywhere.
What do you dislike?
Some areas for improvement are in the reporting metrics. The calculations are not 100% accurate, and the criteria for which the reports are created is pre-selected; meaning users cannot create their own criteria-specific reports.
Recommendations to others considering the product:
I would advise someone who is considering this product to think about what kind of business they are running; spa, chiropractic, fitness, etc. You may also want to consider the scope of your practice; insurance, copays, etc. I'm not sure how this system would work with those practices that accept insurance; we are not currently a practice that accepts insurance.
What problems are you solving with the product? What benefits have you realized?
Our business flows very well, being that we are a corporately franchised business. We need to be able to accommodate members from other locations. We are able to update member information, billing, etc. which is very helpful. It also helps us to ensure that our members can use all of our locations nationwide with no issues.