AT&T Workforce Manager Reviews

Very scalable for high number of employee management wirth respect of their work, scheduling and control

Last minute changes or absence of employee to turn up on work needs lot of replanning

ATT work force manager helps to keep control of employees with respect to daily work and its progress. It helps for better prepare on next steps of project plan to get ready.

It allowed the team to make different formats to focus in on certain agents

It could be slow or unresposive at times

It solved the problem of being able to montior agents across multipole call centers

After attempting a lot of the other CRM's available, I can truthfully say that solutions has actually been the easiest to make use of. The primary advantage is having one programme to keep track of my customers, my interactions and appointments. Say goodbye to spreadsheets to update. For my employee that function remotely, this has actually proved invaluable for task alerts, upgrading work sheets as well as catching a customer's trademark whilst on website.

It does what we want it to do, the client support is great and also our busiess has boosted because we began.

The software program is a wonderful imagine local business. Really easy to use as well as well priced. Keeps me in contact with my leads as well as customers.

The Customer Service provided has always been exceptional. I have actually utilized the Ticket System on various occasions for my inquiries and also have actually always had an immediate action.

cost-effective, cloud base, manage several things in one place

cost, and only available to att customers

time keeping, job dispatching,monitor activity, save time reduces paperwork, automation, intelegent tracking

The paid version starts with as low as $10 and good even if one wants to try for paid version. This works really well for managing the remote employees. Managing payroll, employees database and fleet movement is just very easy.

For larger employee base, assigning the work is also possible.

Initial flow setting could be little complex and time consuming. Also, from support point, it is bit loose end.

Being part of the large size organization and offices in multiple locations, this software really helps in managing the teams, tracking the fleet movement and all the basic HR functions.

Keeps me organized and helps to increase productivity

Not always intuitive and finding help can be challenging

How best to manage my team. A tool is more accurate than previous method

The most helpful feature of AT&T Workforce Manager is the Job Dispatching. Having the ability to create and change orders on the fly from a phone or tablet is invaluable.

It would nice if they could add the ability to do electronic signatures for deliveries.

Time management was an issue for my company before we started AT&T Workforce Manager. Since we started using it, our time management and accountability has vastly improved.

I like that I can see my technicians any time anywhere, I can tell if they are where they are supposed to be, sitting somewhere goofing off, taking lunch, whatever.

So far, we're still in the implementation phase, they are building us a special interface with Quickbooks for dispatching, and we're looking for the right routing software to integrate, so the only thing I know is tracking and reporting. I haven't seen anything in the base software that I don't like so far.

Great team working on implementation and integration, might take a couple tries to get them to understand what you need, but they do get it.

I don't have to call my drivers every hour to see where they are, they are on my screen at all times. I know whether or not they are speeding, sitting too long, maybe chatting too much at a delivery. I know if my service techs are actually working at sites, or just stopping by to say they were there. It's been a big help already!

With Workforce Manager, you can track your mobile employees, vehicles, and assets in your company and know where everything is.

We are experiencing integration problems with different applications.

Workforce Manager provides convenience for payroll and tracking of field team.

We can communicate with the team. We can speed up the payroll.

The time management and automated agent management is useful for shift swapping.

The interface is a bit clunky and takes a while to ramp up employees to use. It could be a bit more intuitive and have a more modern mobile application.

Agent shift swapping, managing personal time off and key skill sets.