VU

Verified User

October 7, 2026 Source: G2.com

Efficient CRM Insights, Setup A Breeze

What do you like best about Arrows?I love how Arrows makes it super simple to use and gain value from its capabilities thanks to its easy interface. My favorite thing about Arrows is how quickly you can interact with CRM data and extract insights. It's efficient in getting just the information that's relevant for a particular deal or opportunity, without the need to pull reports or set up dashboards. This saves a ton of time. It's also valuable because it links to the right data automatically and prevents the user from having to do manual data pulls. Setting it up is a breeze, with no complex configuration needed; it integrates directly with my CRM, making it straightforward to find the necessary information.What do you dislike about Arrows?I don't really have any negatives or concerns with Arrows. The only thing that could potentially be improved is maybe integrating with more different tools and solutions, but overall my experience has been very good and none of the things that I had hoped to see it integrate with were lacking.What problems is Arrows solving and how is that benefiting you?Arrows simplifies CRM data access, making it easy to find important information quickly and understand connections. It streamlines workflows by linking relevant data and automating processes, saving time compared to manual data pulls or setting up reports.

MJ

Martyna J

February 8, 2024 Source: G2.com

An easy way to track the progress of the Implementation Process

What do you like best about Arrows?- An organised and user-friendly way to monitor the progress of implementation, an adjustable structure (template/tasks)What do you dislike about Arrows?- I like that there is a direct access to the calendar, allowing clients to schedule meetings easilyRecommendations to others considering Arrows?I have not found anything so far. All good.What problems is Arrows solving and how is that benefiting you?One place for the whole Implementation process, ensuring organization and transparency.

JS

Jessie S

February 2, 2024 Source: G2.com

So easy with a big impact!

What do you like best about Arrows?I love how intuitive it is and easy to customize for my clients. The ability to create templates and then further customize those templates is awesome and really shows this was designed with Customer Success in mind. A big bonus is that you can sync it with Hubspot and track plan activities. I also love that the task based planning makes it really clear who's waiting on what. The automatic emails nudging clients about overdue tasks is also super helpful.What do you dislike about Arrows?Everything is meeting expectations! If I had to say something I'd like to see more of (as this already exists in the tool): More insights and dashboards based on the client activity in the various plans. More ways for account managers to compare plans and understand which ones to prioritize.What problems is Arrows solving and how is that benefiting you?It's helping clients implement faster and adopt the system faster.

JG

Jon G

February 1, 2024 Source: G2.com

Finally, a way to map our journey!

What do you like best about Arrows?Think about Arrows as a wonderful map where both the client and your Onboarding team can see where we are at any time.

"YOU ARE HERE" kind of red dot on a map.

And then, the Onboarding process is not "abstract" anymore, things move because either the customer or you check off a task. All the way until we are up and running.What do you dislike about Arrows?Well... it's not that I dislike it, but once you start using Arrows, this makes you re-think the Onboarding steps, and you better come out with a nice setup that makes sense, if not you may create a terrible Onboarding plan.

But that is a nice problem to have anyway. But this will make you think a lot!What problems is Arrows solving and how is that benefiting you?Right off the bat, Arrows is picturing the Onboarding progress in a way that both us and the client can agree. Now we know where we are at any moment, what we are waiting on, and what is left.

It's quite a game changer to be honest.

CR

Cindy R

June 28, 2023 Source: G2.com

"Arrows has been a huge asset in creating new processes for our onboarding"

What do you like best about Arrows?

It is easy for my customers to use. It is easy to create the templates and modify as necessary.

What do you dislike about Arrows?

There seems to be some slow lag on the transition from one page to another at times, though not frequently,

What problems is Arrows solving and how is that benefiting you?

I have redesigned our customer training program and Arrows has helped make that easier through the phased approach to our project playbooks. It keeps our customers engaged.

KE

Kim E

May 10, 2023 Source: G2.com

"Your Onboarding Dreams Come True!"

What do you like best about Arrows?

Arrows is the most helpful in showing our customers where they are in their onboarding journey compared to the overall journey. We have seen an increase in customer engagement during onboarding since we started using Arrows. Arrows integrate nicely with HubSpot for efficient automation to keep folks focused on customer outcomes, not CRM updates. The arrows team is also a group of kind humans who are support and success gurus; they will listen to your feedback and concerns empathetically.

What do you dislike about Arrows?

No dislikes so far on our journey with Arrows.

What problems is Arrows solving and how is that benefiting you?

Arrows is helping us solve increased customer engagement during onboarding and enabling our customers to understand their onboarding journey holistically.

JM

Joyce M

April 17, 2023 Source: G2.com

"Onboarding Transparency & Improved Customer Support"

What do you like best about Arrows?

I like how we could customize and build upon our complex onboarding process. Arrows let us improve and enhance our plans. We learn from every use, making it transparent for clients and internal use. It is also great to see everything in one place and on HubSpot.

What do you dislike about Arrows?

We've had a few requests for enhancements within the arrows dashboard, such as an improved view of all outstanding plans. The team is attentive to feedback and keen to see how they implement some of our ideas.

What problems is Arrows solving and how is that benefiting you?

Arrows is helping us improve transparency and process to our clients. Our onboardings are lengthy and include multiple stakeholders. It's been great to have one place to bring everyone together.

GP

Gemma P

April 14, 2023 Source: G2.com

"Simple to use and works seamlessly with HubSpot"

What do you like best about Arrows?

It is super easy to set up, simple to use for our customers and the integration with HubSpot means lots of useful insights.

What do you dislike about Arrows?

Not many options for personalisation of branding, would like to see more features on the comments section

What problems is Arrows solving and how is that benefiting you?

Shows our customers the whole onboarding process in a simple way, makes assigning tasks simple and the integration with HubSpot means great reporting on onboarding that we never had before.

LN

Lizzie N

April 14, 2023 Source: G2.com

"Useful, intuitive tool"

What do you like best about Arrows?

As a HubSpot partner agency, Arrows' integration with HubSpot is a game-changer for us. We finally have a system that will allow us to create detailed reports on the service side of our business, allowing us to shape and improve the service that we offer to our clients.

What do you dislike about Arrows?

It would be great if the commenting functionality in Arrows was more prominent and could sync better with our other internal systems, such as Slack. The Arrows team are very accommodating of feedback and, it is clear that they want to improve the system for their users.

What problems is Arrows solving and how is that benefiting you?

Arrows provides our clients and consultants with detailed plans for Onboarding projects, clearly outlining which tasks need to be completed and when, as well as who is responsible for these. It delivers an excellent user experience for all involved, something that other project management tools that we have used have not delivered. Arrows is also helping us to solve the problem of reporting on service-based KPIs, with it's HubSpot integration making this possible.

DF

Drew F

April 13, 2023 Source: G2.com

"There is nothing else like it... where has it been all of my life?"

What do you like best about Arrows?

Single place for customer onboarding

Easy to use interface

Integrates with other systems

Great CS team to make sure you get up and running

We found one other system like it, but it was 20x as much

What do you dislike about Arrows?

Its new, so it is growing and adding new features and tools every day.

What problems is Arrows solving and how is that benefiting you?

We have a lot of questions that need to be asked when we sign a new customer and this gives us a great 'task' list for the customer in a very frendly UX

Arrows Reviews

User Rating

Rating Distribution

Do You Use Arrows?

Verified User

Martyna J

Jessie S

Jon G

Cindy R

Kim E

Joyce M

Gemma P

Lizzie N

Drew F

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