MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
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Service Intelligence Platform
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Being able to have the data refreshed at our set intervals (monthly) with minimal data management on our end has been a huge help. It has been extremely valuable to add custom filters to help track teams and regions. All levels of management are able to easily look at the data that is most important to them and relay that to their teams.
Some of the filters do not get applied to all widgets; we understand that this issue begins at our CRM infrastructure and is difficult to track when some features are turned off on our end.
We were previously unable to use data to track individual technicians' skills and performance. Aquant SI has given us a good starting point for addressing specific training needs.