Zendesk Explore vs Tableau Server Comparison

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Explore

Business Intelligence Software

4.1 7 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tableau Server

Business Intelligence Software

4.2 137 user ratings

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Overview

Description

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more

Tableau is a visual analytics platform. It is transforming the way people use data to solve problems—empowering people and organizations to make the most of their data. this is the broadest and deepest data and analytics platform. With Tableau, you can choose from on-premises or public cloud and configure servers, scale hardware capacity according to your requirements or manage software upgrades. You can connect to any data and turbocharge teamwork by discovering,collaborating, sharing, and exploring data from your mobile phone, tablet, or computer. This way you can build and scale mission-critical analytics while maintaining control with Tableau Server Management, which offers increased scalability, improved efficiency, and enhanced security.You can deliver trusted data with centralized governance, visibility, and control which ensures your data is in the right hands with easy, automated authentication and permissions management.To integrate data insights where you work- with embedded analytics, you can seamlessly embed data and insights into your products and applications which empower your users and customers with data-driven insights. Read more

Pricing Options

Free Trial Available
Starts at $49.0.

Free Trial Available
Starts at $12.0.

SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

68%
Momentum

60%
Popularity

63%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

86%
Momentum

64%
Popularity

65%

Features

Total Features	8 Features	3 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.1/5 7 user ratings	4.2/5 137 user ratings
Ratings Distribution	Excellent 28.6% Very Good 57.1% Average 14.3% Poor 0% Terrible 0%	Excellent 42.3% Very Good 44.5% Average 9.5% Poor 1.5% Terrible 2.2%
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Pricing

Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Available Starts at $12.0.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Tableau Viewer $12.00 $12.00 per user / month Tableau Explorer $35.00 $35.00 per user / month Tableau Creator $70.00 $70.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	SAS Business Intelligence 4.4 Based on 252 Ratings Zendesk Explore Vs SAS Business Intelligence ibi Analytics Platform Zendesk Explore Vs ibi Analytics Platform Metric.ai 4.7 Based on 11 Ratings Zendesk Explore Vs Metric.ai Dundas BI 4.5 Based on 946 Ratings Zendesk Explore Vs Dundas BI Evidence	Tableau 4.4 Based on 3776 Ratings Tableau Server Vs Tableau Dundas BI 4.5 Based on 946 Ratings Tableau Server Vs Dundas BI Tableau Prep 4.6 Based on 36 Ratings Tableau CRM SAS Business Intelligence 4.4 Based on 252 Ratings Tableau Server Vs SAS Business Intelligence
	View All Zendesk Explore Alternatives	View All Tableau Server Alternatives