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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more | Rakam is a business intelligence tool that connects the database of users while creating ad-hoc segmentation, funnel, and customer retention reports. This is executed by using customer data and without the need for any SQL. Rakam supports all leading event-data warehouses where users have to simply enter database credentials to register and connect their data. They can then start analyzing and visualizing customer event data while leveraging fast reporting through incremental materialized views. Users can also choose to use SQL along with dynamic variable support. With a dedicated dashboard, they can then customize the layout of the reports for specific use cases. With Rakam, data analysts do not have to write behavioural analytics queries. And even product managers can easily understand the intricacies with a non-technical user interface. Business users can consolidated distributed customer-related data sets to make more informed decisions. Read more |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
8 Features
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10 Features
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Common Features for All |
Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Profitability Analysis
Strategic Planning
Trend Indicators
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Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Profitability Analysis
Strategic Planning
Trend Indicators
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User Rating |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month |
Small Teams Free Startup $300.00 $400.00 per month Business Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
+ 1 More
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Not Available |
Videos |
+ 1 More
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Company Details | Located in: San Francisco, CA - 94103 | Located in: San Francisco, California |
Contact Details |
888-670-4887 https://www.zendesk.com/explore/ |
Not available https://rakam.io/ |
Social Media Handles |
Not available |
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