Zendesk Explore vs Porter Metrics Comparison

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Explore

Business Intelligence Software

4.1 7 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Porter Metrics

Business Intelligence Software

4.7 25 user ratings

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Overview

Description

Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more

Porter helps small businesses and agencies streamline marketing reporting. We're constructing a data visualization Zapier; transmit data from your everyday apps whenever you need it. Porter is designed to allow any marketer who has no prior experience with Google Data Studio to automate reporting in a matter of minutes. Track the performance of your stores and marketing channels in one place. With powerful, custom dashboards, you can take Google Search Console reporting to the next level. We make certain that you appear at the top of Google searches and that you remain visible. Follow the growth of your following on social media sites like Facebook, Instagram, and YouTube. Our objective is to help your business achieve new heights in your sector. You may modify any report template in Data Studio with your own colors, logo, icons, and fonts, making it feel like your own reporting tool rather than Data Studio. You can share your reports in a variety of ways, including converting them to PDF, sharing links, embedding them on any website, and even scheduling email delivery. Read more

Pricing Options

Free Trial Available
Starts at $49.0.

Free Trial Available
Starts at $12.5. Offers Free-forever and Custom plan.

SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

68%
Momentum

60%
Popularity

63%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

79%
Reviews

66%
Momentum

65%
Popularity

78%

Features

Total Features	8 Features	4 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 1 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.1/5 7 user ratings	4.7/5 25 user ratings
Ratings Distribution	Excellent 28.6% Very Good 57.1% Average 14.3% Poor 0% Terrible 0%	Excellent 84% Very Good 12% Average 0% Poor 0% Terrible 4%
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Pricing

Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Available Starts at $12.5. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Solo $12.50 $15.00 per month Team $25.00 $30.00 per month Agency $66.60 $80.00 per month Custom Custom Free Free
	View Detailed Pricing	View Detailed Pricing

Alternatives

	SAS Business Intelligence 4.4 Based on 252 Ratings Zendesk Explore Vs SAS Business Intelligence ibi Analytics Platform Zendesk Explore Vs ibi Analytics Platform Metric.ai 4.7 Based on 11 Ratings Zendesk Explore Vs Metric.ai Dundas BI 4.5 Based on 946 Ratings Zendesk Explore Vs Dundas BI Evidence	Klipfolio Dashboard 4.7 Based on 933 Ratings Porter Metrics Vs Klipfolio Dashboard Reportz 4.8 Based on 65 Ratings Entrinsik Informer 4.4 Based on 971 Ratings Porter Metrics Vs Entrinsik Informer dataSights Porter Metrics Vs dataSights Statsbot 4.6 Based on 29 Ratings Porter Metrics Vs Statsbot
	View All Zendesk Explore Alternatives	View All Porter Metrics Alternatives