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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more | Cognos Analytics is an AI-powered business intelligence platform that supports the entire analytics cycle of the user from discovery to operationalization. The software enables users to analyze, visualize, and share actionable insights about their data with anyone in the organization. Users can visualize their business performance by creating beautiful dashboards and reports with the help of AI recommendations provided by the software. One can get the patterns hidden in their data as the AI interprets the data and presents actionable insights in plain language. Cognos Analytics allows users to share dashboards and reports with anyone in the organization. Users can create beautiful, compelling, and interactive dashboards through the software. The AI-assisted data preparation enables users to clean and combine their data sources quickly. The software helps users to protect their data with strong governance rules that lets the user control the access to various sensitive informations. It also allows its users to overlay their data on the physical world with geospatial capabilities. Read more |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
8 Features
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9 Features
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Common Features for All |
Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Profitability Analysis
Strategic Planning
Trend Indicators
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Ad hoc Analysis
Ad hoc Query
Ad hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Profitability Analysis
Strategic Planning
Trend Indicators
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Review Summary |
Not Available
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Overall, IBM Cognos Analytics receives positive feedback from users who appreciate its user-friendly interface, comprehensive data visualization capabilities, and robust analytical tools. The platform is praised for its ability to handle large datasets efficiently and generate meaningful insights. However, some users mention occasional performance issues and limited customization options as areas for improvement. Additionally, the pricing structure is considered a drawback by some users who find it relatively expensive compared to alternatives. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month |
Standard (Cloud) $15.00 $15.00 per user / month Plus (Cloud) $35.00 $35.00 per user / month Premium (Cloud) $70.00 $70.00 per user / month Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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SAS Business Intelligence
4.4 Based on 252 Ratings IBM Cognos Analytics Vs SAS Business Intelligence |
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Screenshots |
+ 1 More
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+ 2 More
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Videos |
Company Details | Located in: San Francisco, CA - 94103 | Located in: Armonk, New York |
Contact Details |
888-670-4887 https://www.zendesk.com/explore/ |
1-866-277-7488 https://www.ibm.com/products/cognos-analytics |
Social Media Handles |
Not available |
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