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Zoho Desk |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Xoxoday Empuls is an employee engagement platform that enables you to create a really engaged workforce by using a continual process of feedback and development. It enables you to motivate, connect, empower, and align employees to create high-performing, highly engaged teams. With Xoxoday Empuls, you can centralize internal communications using a social intranet. It allows employees to collaborate, communicate, and connect from the home, the workplace, or on the road. You can dismantle communication barriers, ensure that everyone is on the same page, maintain timely and enjoyable communication and facilitate internal communication that is transparent, consistent, and timely. With the platform’s activity feed, workers can get daily updates on health information, announcements, corporate news, policy changes, and events. With regular feedback, precise insights, and effective action, you can improve employee engagement and experience. You can identify issues that are impacting employee performance and development and determine the most prevalent areas of concern. You can also run incentive programs that help your company succeed. Additionally, you can assign rewards based on achievement of objectives and performance to ensure peer-to-peer recognition. Read more | SurveyMonkey Engage is a comprehensive business solution built to help you holistically understand and improve employee engagement. Managing your employee engagement program doesn’t have to be painful. Prebuilt surveys and automated deployments help remove the burden of program administration. Better questions mean better data. Rooted in social science, Engage takes a whole-person approach to understand your employees’ relationship with the workplace. Spend your time acting on data instead of analyzing it. Powerful data analysis tools help you easily identify where opportunities exist before they become problems. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Wide Range of Redemption Options, User-Friendly Interface, Effective Employee Engagement Tool, Seamless Rewards and Recognition Experience Limited Brand Options, Technical Issues, Lack of Mobile App, Issues with Voucher Delivery |
Ease of Use, Survey Customization, Data Analysis and Reporting, Employee Engagement Limited Features (Free Version), Lack of Advanced Features, Occasional Slow Interface, Generic Survey Templates |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
XOXO is a popular employee reward and recognition platform in India. Users praise its ease of use, seamless redemption process, and extensive catalog of gift vouchers. They appreciate the ability to instantly issue vouchers of any denomination and the wide range of brands available. While some users find the user interface could be improved, they overall recommend XOXO for its hassle-free experience. |
User reviews for SurveyMonkey Engage highlight its ease of use and user-friendly interface, particularly for creating and sharing basic surveys. The platform is praised for its quick turnaround time from survey setup to analysis, making it ideal for short surveys. However, some reviewers note limitations for elaborate surveys with nested questions and respondent quotas. Additionally, the free version offers limited features, and some users have experienced slow website performance. Overall, SurveyMonkey Engage is a valuable tool for collecting basic feedback and gathering insights, but it may not be the best choice for complex survey needs or large organizations. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Starter $1.66 $2.00 per user / month Proficient $4.16 $5.00 per user / month Enterprise Custom |
SurveyMonkey Engage Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Bangalore, India Founded in: 2012 | Located in: San Mateo, California | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+91 80 6191 5050 https://www.xoxoday.com/empuls |
Not available https://www.surveymonkey.com/engage/ |
+1 415-418-7506 https://www.zendesk.com/service-suite/ |
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