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Zoho Desk |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Xoxoday Empuls is an employee engagement platform that enables you to create a really engaged workforce by using a continual process of feedback and development. It enables you to motivate, connect, empower, and align employees to create high-performing, highly engaged teams. With Xoxoday Empuls, you can centralize internal communications using a social intranet. It allows employees to collaborate, communicate, and connect from the home, the workplace, or on the road. You can dismantle communication barriers, ensure that everyone is on the same page, maintain timely and enjoyable communication and facilitate internal communication that is transparent, consistent, and timely. With the platform’s activity feed, workers can get daily updates on health information, announcements, corporate news, policy changes, and events. With regular feedback, precise insights, and effective action, you can improve employee engagement and experience. You can identify issues that are impacting employee performance and development and determine the most prevalent areas of concern. You can also run incentive programs that help your company succeed. Additionally, you can assign rewards based on achievement of objectives and performance to ensure peer-to-peer recognition. Read more | Givenly.com makes corporate gifting, incentive, and enterprise merchandise programs streamlined, centralized, and trackable through its best-in-class technology, integrated warehousing solution, and robust vendor network. It’s never been easier and more effective to engage employees, appreciate clients, and impress potential customers Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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| User Sentiments |
Wide Range of Redemption Options, User-Friendly Interface, Effective Employee Engagement Tool, Seamless Rewards and Recognition Experience Limited Brand Options, Technical Issues, Lack of Mobile App, Issues with Voucher Delivery |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
XOXO is a popular employee reward and recognition platform in India. Users praise its ease of use, seamless redemption process, and extensive catalog of gift vouchers. They appreciate the ability to instantly issue vouchers of any denomination and the wide range of brands available. While some users find the user interface could be improved, they overall recommend XOXO for its hassle-free experience. |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Starter $1.66 $2.00 per user / month Proficient $4.16 $5.00 per user / month Enterprise Custom |
Givenly Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Bangalore, India Founded in: 2012 | Located in: Chicago, Illinois | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+91 80 6191 5050 |
+1 800-579-3079 |
+1 415-418-7506 |
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