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Zoho Desk |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | WorkTango can be used to measure employee engagement and supports organisational change by gathering employee feedback with pulse surveys. This platform gives employees a voice and leaders actionable insights. WorkTango helps leaders to understand the sentiment of every employee by delivering surveys via email, paper, SMS, kiosks. Furthermore, with this platform leaders can have a pulse on their culture, featuring advanced segmentation and insightful people analytics. Designed by psychologists and organisational design experts, WorkTango and its approach offer research-backed, statistically validated questions and assessments, on the go. Featuring modern AI, Machine Learning and Natural Language Understanding technology, the platform provides advanced capabilities combined with an easy-to-use experience to support adoption. Also, backed by the People Science Team, WorkTango garners valuable insights across the entire employee lifecycle to discover correlations within a data set. It further enables leaders with Manager dashboards, views real-time insights over sentiment for their direct reports and hierarchies. Featuring a self-access resource library, the platform offers leaders with specific learnings and actions using keywords or categories. Read more | Enable workforce & drive business success. Personifwy is an advanced SAS analytics-based platform, explicitly built for enterprises. This software assists organization in driving their employee engagement and data intelligence for business accomplishment and success. Personifwy solution can understand what the organization workforce is thinking in real-time and allows two-way communication. It comprises exclusive features that include an instinctive dashboard to represent data with correlated insights. Moreover, it can lead to real-time trends and sentiments, tracking and setting, integration with the organizational learning management system, and frequent pulses and surveys. Personifwy allows the organization to customize the application based on the staff member's trust, anonymous feedback channel, recognition, and rewards. This software personalizes learning recommendations and aggressively shares information that boosts career development, job satisfaction, and productivity. Through employee engagement and analytics, organizations can aggressively engage with their employees to make them feel part of their culture and even win remote. This tool can offer the right information to the right employee at the right time and personalized information that will help employees choose your organization. Personifwy software follows a quotation-based pricing strategy. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
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WorkTango Custom |
Personifwy Custom |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Toronto, Canada Founded in: 2015 | Located in: Bangalore, India Founded in: 2019 | Located in: San Francisco, California - 94103 Founded in: 2007 |
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+1 415-418-7506 |
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