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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Confetti |
| Description | WorkJam is a comprehensive workforce management solution, appropriate for retail, grocery, distribution center and business houses related to financial services. Enterprises can use the software to unleash the full potential of their mobile workforce. They can leverage on mechanisms like transformative communication, agile scheduling, experiential learning besides tailored recognition. WorkJam facilitates top-rated collaboration by enabling organisational managers to communicate with their frontline employees directly. It can also be used to deliver strategic initiatives and targeted tactics. An employee-self service portal within the platform, offers a variety of tools allowing staff to self-manage their time offs, shifts, swaps and more. The software offers a robust communicative facility, helping out managers, heads and staff to interact with each other in a hassle-free manner. With WorkJam, enterprises can monitor the performance of their employees and reward the ones showcasing commendable performance. It can also be used to enhance productivity levels of the entire workforce via higher retention, enhanced task recognition and greater labour efficiency management. Read more | Increase communication, collaboration, and innovation in your workplace by uncovering real stories and hidden gems within your teams. The Lubuto platform empowers storytelling and connection which are both fundamentally important to this culture. The platform is easy to use and has enabled us to increase our connection with their team. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more | Confetti makes it easy to discover and book hundreds of live-hosted team-building experiences designed to enhance the company culture. The growing catalog features exclusive, exciting experiences tailored to the season and meet the team’s needs. We’ve revolutionized corporate event planning with a simple process to plan, book, and pay instantly. The expert event coordinators ensure a smooth, seamless experience for users and a memorable time for team members. From detailed event briefings to customized invites, Confetti supports users every step of the way. The live hosts are not only experts in their fields but are also trained to create engaging experiences that bring everyone together—even the quietest team members. Whether planning a virtual event or an in-person experience, Confetti helps to build stronger teams and unforgettable memories. Let’s make planning fun and effortless! Read more |
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| SW Score & Breakdown |
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
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| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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WorkJam Custom |
Start Up Free Business $49.00 $49.00 per month Enterprise $99.00 $99.00 per month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
Pay As You Go Others Plus Others Pro Others Enterprise Custom Annual Event Planning Custom |
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| Company Details | Located in: Cincinnati, Ohio Founded in: 2014 | Located in: Melbourne, Vic | Located in: San Francisco, California - 94103 Founded in: 2007 | Located in: Boca Raton, Florida Founded in: 2017 |
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+1 415-418-7506 |
+1 917-310-3193 |
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