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UserTesting

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UserZoom logo
UX Software

3.8 172 user ratings

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UserInsights.com logo
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Overview

Description UserZoom is an Insight Management platform for digital teams, helping them gather, share and analyse CX and UX insights across the business to generate useful products. It helps companies schedule criteria related to digital experience performance, monitor it over time, compare it with the competitors besides aligning with generated business results. Further, the unified portal can be used by organisations to standardise UX metrics and questions in real-time, capture user-centric information and behavioural leads. Data stored within UserZoom is protected under TRUSTe’s Privacy Seal and SOC2 Type 2 certified portal. It is also compliant with the US-EU Privacy Sheild policy. Companies can also trust the solution to learn UX research best practices, get access to unlimited online courses and work along with a fixed research partner. The best part is, organisations can customise their working infrastructure within UseZoom based on the number of target users, specialised profiles handled, international needs and daily UX research. Read more User Insights is the easiest way to understand what your customers think about your website. Get ideas for improvements, address friction points, and improve conversions.. and so much more.
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $180.00.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    86%
  • Momentum
    66%
  • Popularity
    81%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    88%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    65%
SaaSworthy Awards # 2 Most Worthy # 7 Fastest Growing
Not Available

Features

Total Features
9 Features
6 Features
Common Features for All
    For Mobile Allows the application to run on mobile apps
    For Websites Allows the application to run on websites
    Heatmaps Heatmaps show where users have clicked on a page
    Prototyping Helps increasing product design efficiency and enhances accuracy
    Screen Activity Recording Allows recording every screen action during the user's session
    Unmoderated Testing Helps conducting tests on fairly functional websites
    Usability Testing Helps in finding if the system is user-friendly from the end-user perspective
    User Journeys Helps to measure the overall experience the user had while interacting with the system
    User Research Helps to study user behavior through task analysis and feedback methods
  • + 6 More - Show Less
    • For Mobile Allows the application to run on mobile apps
      For Websites Allows the application to run on websites
      Heatmaps Heatmaps show where users have clicked on a page
      Prototyping Helps increasing product design efficiency and enhances accuracy
      Screen Activity Recording Allows recording every screen action during the user's session
      Unmoderated Testing Helps conducting tests on fairly functional websites
      Usability Testing Helps in finding if the system is user-friendly from the end-user perspective
      User Journeys Helps to measure the overall experience the user had while interacting with the system
      User Research Helps to study user behavior through task analysis and feedback methods
  • + 3 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    3.8/5 172 user ratings
    Not Available
    Rating Distribution
    • Excellent

      19.8%
    • Very Good

      58.7%
    • Average

      14.5%
    • Poor

      0%
    • Terrible

      7%
    Not Available
    User Sentiments

      Easy to use Interface, Robust Reporting and Analytics, Quick User Feedback, Wide Range of Testing Options

      Technical Issues and Bugs, Limited Customization Options, Inflexible Study Design, Outdated User Interface

      Not Available
    Review Summary

    UserZoom is a user testing platform offering a range of features, from moderated and unmoderated studies to usability testing on live sites and prototypes. Users praise its ease of use, quick turnaround times and the comprehensive data it provides. However, some users find the interface dated and clunky, while others criticize the recent price increases, stating that the basic license offers limited functionality. Despite these drawbacks, UserZoom remains a popular choice for user research, particularly for startups and small teams needing quick insights.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Available
    • Starts at $180.00.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic Custom

    Custom Custom

    UserInsights.com $180.00 $180.00

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Account Name UserInsights screenshot
    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: San Jose, California Founded in: 2007 Located in: Appleton, Wisconsin Founded in: 2002
    Contact Details

    +1 866-599-1550

    https://www.userzoom.com/

    Not available

    https://userinsights.com/

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