SmartLinx vs Zendesk Workforce Management Comparison

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SmartLinx

Workforce Management Software

3.1 7 user ratings

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Zendesk Workforce Management

Workforce Management Software

4.4 2,275 user ratings

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SmartSuite

Workforce Management Software

4.9 30 user ratings

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Connecteam

Workforce Management Software

4.8 664 user ratings

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Overview

Description	Introducing SmartLinx, the ultimate workforce management suite designed specifically for skilled nursing and senior care facilities. With organizations like yours in mind, SmartLinx streamlines operations, reduces overtime, eliminates scheduling gaps, and ensures compliance, all in one comprehensive platform. Thousands of facilities, just like theirs, have already made the smart choice to rely on SmartLinx every day. When it comes to managing a skilled nursing or senior care facility, there's no room for error. Between changing regulations, complex labor laws, and ever-changing employee schedules, it can be overwhelming to stay on top of everything. But with SmartLinx, they can rest easy knowing that they have a powerful and reliable tool on their side. SmartLinx offers a streamlined solution for all their workforce management needs. This easy-to-use platform allows they to easily create and manage schedules, track employee time and attendance, and even automate payroll. Say goodbye to manual processes and hello to increased efficiency and accuracy. But that's not all. With SmartLinx, they can also ensure compliance with ease. This suite includes built-in compliance features, including advanced scheduling algorithms that ensure they always have the right mix of staff on hand, and detailed reporting to help they stay on top of regulatory requirements. Don't just take this word for it, though. Join the thousands of facilities that have already seen the benefits of using SmartLinx. With this informative, organized, and authoritative approach, they can trust that they're making an informed decision for their facility. Read more	Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more	SmartSuite is transforming how organizations get work done by providing a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks. Read more	Connecteam stands out as an award-winning all-in-one employee management solution, revolutionizing the way daily operations, communications, and human resource management are handled. Designed with efficiency in mind, Connecteam allows for seamless scheduling of shifts and accurate tracking of work hours through its automated GPS time clock, making timesheet export to payroll effortless. It bridges the communication gap within organizations, boosting morale through employee recognition rewards and ensuring everyone is on the same page via the main news feed. Furthermore, Connecteam enhances productivity by simplifying daily processes with custom checklists, forms, and tasks. It also focuses on employee development by offering knowledge base centers and advanced training courses, thereby keeping workforce informed and adept. With Connecteam, businesses can expect a substantial increase in efficiency and employee satisfaction, driving them toward greater success. Read more
Pricing Options	Free Trial Not Available SmartLinx Offers Custom plan.	Free Trial Available Zendesk Workforce Management Offers Custom plan.	Free Trial Available Starts at $10.0.	Free Trial Available Starts at $29.0. Offers Free-forever and Custom plan.

Features

Total Features	16 Features	15 Features	0 Features	20 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 11 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 14 More - Show Less
Unique Features	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online	Business Hours Online	Business Hours Online
API Support	NA	NA	Available	Available

Reviews & Ratings

User Rating	3.1/5 7 user ratings	4.4/5 2,275 user ratings	4.9/5 30 user ratings	4.8/5 664 user ratings
Rating Distribution	Excellent 14.3% Very Good 28.6% Average 28.6% Poor 14.3% Terrible 14.3%	Excellent 54.3% Very Good 36.2% Average 6.5% Poor 1.7% Terrible 1.3%	Excellent 90% Very Good 10% Average 0% Poor 0% Terrible 0%	Excellent 84.5% Very Good 13.3% Average 1.1% Poor 0.8% Terrible 0.5%
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Pricing

Pricing Options	Free Trial Not Available SmartLinx Offers Custom plan.	Free Trial Available Zendesk Workforce Management Offers Custom plan.	Free Trial Available Starts at $10.0.	Free Trial Available Starts at $29.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	SmartLinx Custom	Zendesk Workforce Management Custom	Team $10.00 $12.00 per user / month Professional $25.00 $28.00 per user / month Enterprise $35.00 $41.00 per user / month	The Small Business Plan Free Basic $29.00 $35.00 per month Advanced $49.00 $59.00 per month Expert $99.00 $119.00 per month Enterprise Custom
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