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ManageEngine ServiceDesk Plus

Enterprise Wiki Software

4.4 483 user ratings

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Slite logo

Slite

Enterprise Wiki Software

4.8 250 user ratings

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Overview

Description Slab is a knowledge management solution that allows the user to better manage and organize the company’s documentation. Slab helps to organize the company’s content according to folders and tag, and using as many hierarchical topics as the user like that can then be easily structured and viewed by everyone. Slab comes with a real-time collaborative editor that ensures everyone is working from the latest version, and nobody overwrites anyone else’s content updates, even when they are editing a document at the same time. Slab provides Admin Insights, to check out which content is being viewed most often, which pieces of content people find most useful, and see what kind of questions people have about the content. Read more SlimWiki is designed for teams and aims at providing its users with a simple inline editing tool and a shallow barrier to the creation of content. The software offers robust features along with easy content creation that enables the teams to shift their focus more on the business. It provides users with versatile layouts and topography, allowing them to make the designs look amazing through the software. One can access the page history at any time as the software store all the changes made making it easier to revert pages, compare pages, and instantly see what changes are made by whom. The software provides its users with excellent privacy and security as it backs up all the data, which is also exportable at any time. SlimWiki allows its users to control the page visibility, enabling them to restrict it to a specific team of people, visible only to content creators or visible to the whole company. Read more ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features. Read more Slite is a collaborative tool for companies to bring their complete team on the same page while working on projects. It helps team members to share ideas with each other with the help of a collaborative editor. The editor has been designed in a way that helps users to focus more on their writing, taking away the hassle of handling text formatting. At the same time, users can add extra bits of information to their text such as checkboxes, note links, images, attachments, embeds, tables and more. Users can structure the information that has been presented by team members. And through the highlight section, they can discover the most prominent information and track all the latest activities. A powerful search algorithm then makes it easy for every team member to find specific information in every note. Read more
Pricing Options
  • Free Trial Available
  • Starts at $35.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $20.0. Offers Free-forever plan.
  • Free Trial Available
  • ManageEngine ServiceDesk Plus Offers Custom plan.
  • Free Trial Available
  • Starts at $6.67. Offers Free-forever and Custom plan.

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
Not Available
4.4/5 5 user ratings
4.4/5 483 user ratings
4.8/5 250 user ratings
Rating Distribution
Not Available
  • Excellent

    60%
  • Very Good

    20%
  • Average

    20%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    53.4%
  • Very Good

    35.4%
  • Average

    8.9%
  • Poor

    1.2%
  • Terrible

    1%
  • Excellent

    81.2%
  • Very Good

    17.2%
  • Average

    0.8%
  • Poor

    0%
  • Terrible

    0.8%
User Sentiments
    Not Available
    Not Available

    Intuitive Interface, Flexible Ticketing System, Centralized Platform, Extensive Integrations

    Mobile App Functionality, Limited Reporting Capabilities, Occasional Technical Errors, Complex Ticket Management for Technicians

    Ease of Use, Intuitive Interface, Excellent Collaboration Features, Effective Organization and Search

    Limited Formatting Options, Occasional Bugs and Glitches, Mobile App Issues, Limited Offline Access

Review Summary
Not Available
Not Available

Users praise ManageEngine ServiceDesk Plus for its ease of use, comprehensive features, and excellent customer support. They appreciate its user-friendly interface, customizable workflows, and robust reporting capabilities. Many reviewers highlight its ability to streamline IT service management processes, improve technician productivity, and enhance overall IT service delivery. They also commend its mobile app and integration options, which provide flexibility and convenience. Moreover, users value the prompt and helpful support they receive from the ManageEngine team. They recommend ManageEngine ServiceDesk Plus as a reliable and efficient IT service management solution for businesses of all sizes.

Users appreciate Slite's intuitive interface, ease of use, and collaborative features. They find it particularly helpful for teams working on documentation, knowledge sharing, and project management. Reviewers highlight its clean and distraction-free design, which promotes focus and productivity. Additionally, Slite's integration with other tools and its mobile app are noted as valuable features. While some users mention occasional glitches and a limited range of templates, the overall sentiment towards Slite is positive, with many users recommending it for teams seeking an efficient and user-friendly collaboration platform.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $35.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $20.0. Offers Free-forever plan.
  • Free Trial Available
  • ManageEngine ServiceDesk Plus Offers Custom plan.
  • Free Trial Available
  • Starts at $6.67. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Startup $35.00 $40.00 per month

Business $60.00 $75.00 per month

Enterprise Custom

FREE Free

PRO $20.00 $20.00 per month

Service desk plus Custom

Free Free

Standard $6.67 $8.00 per user / month

Enterprise Custom

 
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Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: San Francisco, California Founded in: 2016 Founded in: 2014 Located in: Pleasanton, CA Located in: San Francisco, California Founded in: 2016
Contact Details

Not available

https://slab.com/

Not available

https://slimwiki.com/

+1 (888) 900-9646

https://www.manageengine.com/products/service-desk/

Not available

https://slite.com/

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