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Description | ServiceChannel is a work order manager that lets users track, manage, and automate work orders across all locations. It helps the facilities management team to manage and maintain work through a single dashboard. In fact, it offers complete visibility into every step associated with the facilities management team and other staff. The software automates the entire work order processes, and helps to track and manage service requests, monitors real-time updates, and provides feedback too. It improves performances, lowers costs and boosts efficiency through the maintenance and repair processes. This software helps the teams to find the right contractor for management. Next, it aids in managing the services that users need in different situations. Besides this, it looks into the automated payment procedures; and analyzes the data and analytics thoroughly. The software comes with a line of features like online and telephone-based service requests, on-site check-ins/check-outs, automated processes, contractor initiated work orders, customized dashboard, Metric-based NTE controls, etc. ServiceChannel willingly supports the facility management teams during every step, right from submission to fulfillment, reviewing, and invoicing processes successfully. Read more | Accruent - 360Facility is a facility management software that is helpful for increasing operational functionality. This fully integrated system helps in managing property and asset management, records real-time reporting, reduces costs, and improves operational efficiency. With Accruent - 360Facility, one can easily automate work orders, centralize data and increase overall performance using the work order processes. The software includes a line of features, which allows one to access facility conditions and prioritize future repairs and maintenance. It performs real-time reporting and identifies all issues categorized by type, region, responsibility, and action. Next, it securely manages vendor activities and accesses work orders in real-time. The software then renders key control to users, and they can access the database easily. This helps to manage the location-access of all the people with ease. The software increases customer satisfaction, by empowering tenants to submit and review requests. It updates work orders, attaches images, reviews logs on-the-go on the mobile app. Above all, it collaborates documents; tracks and follows critical documents like contracts and certificates. Read more |
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Users applaud ServiceChannel's user-friendly interface, efficient work order management capabilities, and robust reporting and analytics features. Its mobile app enhances field service operations, and integration options extend its functionality. While some users report occasional glitches and a learning curve, overall, ServiceChannel is praised for streamlining communication, improving technician productivity, and enhancing customer satisfaction. Its ability to manage complex service processes and provide real-time visibility is highly valued. |
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ServiceChannel Custom |
360Facility Custom |
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4.7 Based on 24 Ratings
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4.8 Based on 12 Ratings
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4.1 Based on 14 Ratings |
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Company Details | Located in: Pleasanton, California | Located in: Austin, Texas |
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1-800-508-6695 https://servicechannel.com/ |
+44 (0) 207 340 8586 https://www.accruent.com/solutions/facility-management-software/facility-asset-management-360facility |
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