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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Segment logo
Customer Data Platform (CDP)

4.6 800 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Segment is a customer data analytics and management solution that helps you understands customer data from multiple sources. The application integrates with hundreds of other apps and collects data from these applications to a single platform. It also retrieves data from your websites and devices, such as mobile phones, tablets, browsers, smart watches, iBeacons, and televisions. Segment is designed explicitly for B2B service providers who need a powerful and easy-to-use analytics tool to understand better and manage their data. Segment makes it easy to capture data from each touchpoint and send it to each tool without having to learn, test, or implement a new API each time. This solution helps your organization easily integrate and manage scanning tools without having to open, close, or exit the system. As data analytics becomes a simpler process, Segment reduces the need for marketers to trust high-tech specialists to help them because they can now administer analytics tools. Read more Simon Data is a customer data management platform that helps businesses offer personalised experiences that drive accurate business growth. The platform enables users to track customers’ behaviours and use those data to enhance their marketing campaigns in an efficient manner. Simon Data comes with a fully managed end-to-end email service where businesses can review and deploy their email campaigns as per need. In addition, detailed reports and insights about customer engagement, conversion and delivery metrics based on these email campaigns help businesses with real-time decision making. Simon Data also helps businesses unify the entire data into a single place, facilitating easy access to individual members within their team. A flexible and low-code interface of Simon Data makes sharing process a lot easier. Also, it allows users to manage customers’ journeys through any channel of their choice including SMS, Email, ad channels, onsite personalisation, customer support and more. Read more
Pricing Options
  • Free Trial Available
  • Starts at $120.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Simon Data Offers Custom plan.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    100%
  • Momentum
    75%
  • Popularity
    92%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    78%
  • Reviews
    83%
  • Momentum
    65%
  • Popularity
    82%

Features

Total Features
7 Features
5 Features
Common Features for All
    360-degree Customer view Aggregates entire customer data attributes from various touchpoints into a single dashboard.
    Audience Builder Allows to segment the customers/subscribers using attributes and personas.
    Behavior Tracking A tracking tool that facilitates fostering positive customer reaction
    Data Enrichment A value-addition process of improving lead quality with new attributes.
    Data Orchestration Automated process to integrate and sync data across multiple marketing channels
    Data Source Import customer data from several sales and marketing channels
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
    Identity Graph Create a correlation between individuals with identical match groups.
  • + 4 More - Show Less
    • 360-degree Customer view Aggregates entire customer data attributes from various touchpoints into a single dashboard.
      Audience Builder Allows to segment the customers/subscribers using attributes and personas.
      Behavior Tracking A tracking tool that facilitates fostering positive customer reaction
      Data Enrichment A value-addition process of improving lead quality with new attributes.
      Data Orchestration Automated process to integrate and sync data across multiple marketing channels
      Data Source Import customer data from several sales and marketing channels
      Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
      GDPR Compliance Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union
      Identity Graph Create a correlation between individuals with identical match groups.
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online

    Reviews & Ratings

    User Rating
    4.6/5 800 user ratings
    4.4/5 267 user ratings
    Ratings Distribution
    • Excellent

      65.1%
    • Very Good

      30%
    • Average

      4.5%
    • Poor

      0.1%
    • Terrible

      0.4%
    • Excellent

      53.9%
    • Very Good

      38.2%
    • Average

      6%
    • Poor

      1.9%
    • Terrible

      0%
    Review Summary

    Segment users appreciate its ability to collect customer data from multiple sources and create unified customer profiles. They find it user-friendly, with a clean and intuitive interface. The ability to integrate with other tools and applications is also praised. However, some users have reported issues with data accuracy and reliability, as well as occasional technical glitches. The pricing is considered reasonable for the value provided, but some users have expressed concerns about the lack of a free trial or freemium option. Overall, Segment is seen as a powerful and flexible customer data platform, but it may require some technical expertise to fully utilize its capabilities.

    Not Available
    Pros & Cons
    • Unifies customer data from multiple sources
    • User-friendly interface
    • Integrates with hundreds of other apps
    • Reduces the need for high-tech specialists
    • Easy to capture data from each touchpoint
    • Issues with data accuracy and reliability
    • Occasional technical glitches
    • No free trial or freemium option
    • May require some technical expertise to fully utilize its capabilities
    • Tracks customers’ behaviours and uses data to enhance marketing campaigns
    • Fully managed end-to-end email service
    • Detailed reports and insights about customer engagement
    • Unifies data into a single place
    • Flexible and low-code interface
    • No information available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $120.0. Offers Free-forever and Custom plan.
    • Free Trial Not Available
    • Simon Data Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Team $120.00 $120.00 per month

    Business Custom

    Multi-step Marketing Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Segment screenshot: Choose your integration in Segment
    + 6 More
    Not Available
    Videos
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: San Francisco, CA - 94111 Located in: New York, New York Founded in: 2014
    Contact Details

    +1 415-603-6900

    https://segment.com/

    Not available

    https://www.simondata.com/

    Social Media Handles

    FAQs

    What are the key differences between Segment and Simon Data?

    Segment focuses on data collection and analytics, while Simon Data emphasizes personalized customer experiences and email marketing.

    What are the alternatives to Segment?

    The top alternatives to Segment are BSI CDP, CustomerLabs CDP, Captain Metrics, Lexer, and euromessage CDP.

    Which SaaS products can Segment integrate with?

    Segment integrates with hundreds of other apps, including Apptimize, Freshsales, Hull, Slack, Tableau, Looker, Drift, Kissmetrics, Mixpanel, Drip, Zendesk Support, Evergage, Intercom, Freshdesk, ActiveCampaign, GoSquared, Twilio Flex, Adjust, MailChimp, WebEngage, Mailjet, HubSpot CRM, Google Analytics, LiveChat, Salesforce, Optimizely, Leanplum, VWO Testing, Crazy Egg, and Trustpilot.

    Which product is better for data analytics?

    Segment is a more comprehensive data analytics platform, offering a wider range of features and integrations.

    How do the data management capabilities of these products differ?

    Segment focuses on data collection and integration, while Simon Data emphasizes data enrichment and personalization.

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