Zendesk Explore vs Oracle Analytics Cloud Comparison

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Explore

Business Intelligence Software

4.1 7 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Oracle Analytics Cloud

Business Intelligence Software

4.2 290 user ratings

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Overview

Description	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more	Oracle Analytics Cloud (OAC) is a full-featured analytics platform that can be used at any scale to fuel an organization's analytics strategy. It allows you to visually examine data in order to develop and share captivating stories and find the data signals that may transform complicated connections into engaging, meaningful, and simple conversations. Oracle Analytics makes forecasting easier with embedded machine learning and natural language processing capabilities, resulting in lower bias and better judgments. With its smart tools, users can create a single view of data, metrics, and insights. It offers a customizable dashboard to monitor all the operations at a single place. You can extract ad-hoc reports, do benchmarking, and analyze data easily for elevating the growth of your company. Users additionally get trend indicators and key performance indicators with this software. It further enables the user to do strategic planning for future endeavors and business deals in order to prevent loss and promote profit rate. You can request a free demo from their website. The cost for the analytics cloud is $80.00 per month. Read more
Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Available Oracle Analytics Cloud Offers Custom plan.
SW Score & Breakdown	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 68% Momentum 60% Popularity 63%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 81% Momentum 61% Popularity 63%
SaaSworthy Awards	Not Available	# 13 Fastest Growing

Features

Total Features	8 Features	8 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows Installed - Mac	SaaS/Web/Cloud Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.1/5 7 user ratings	4.2/5 290 user ratings
Ratings Distribution	Excellent 28.6% Very Good 57.1% Average 14.3% Poor 0% Terrible 0%	Excellent 41.7% Very Good 42.1% Average 12.4% Poor 1.7% Terrible 2.1%
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Pricing

Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Available Oracle Analytics Cloud Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Oracle Analytics Cloud Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	SAS Business Intelligence 4.4 Based on 252 Ratings Zendesk Explore Vs SAS Business Intelligence ibi Analytics Platform Zendesk Explore Vs ibi Analytics Platform Metric.ai 4.7 Based on 11 Ratings Zendesk Explore Vs Metric.ai Dundas BI 4.5 Based on 946 Ratings Zendesk Explore Vs Dundas BI Evidence	Oracle Essbase 4.2 Based on 706 Ratings Oracle Analytics Cloud Vs Oracle Essbase IBM Cognos Analytics 3.9 Based on 1405 Ratings Oracle Analytics Cloud Vs IBM Cognos Analytics Oracle Data Mining 4 Based on 4 Ratings SAP BusinessObjects BI 3.8 Based on 1376 Ratings Oracle Analytics Cloud Vs SAP BusinessObjects BI Tableau 4.4 Based on 3776 Ratings Oracle Analytics Cloud Vs Tableau
	View All Zendesk Explore Alternatives	View All Oracle Analytics Cloud Alternatives