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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nicereply logo
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Nicereply’s click-on-the-go surveys, allow companies to uncover information about customer satisfaction and advocacy in a hassle-free manner. The software employs CSAT, CES, and NPS based metrics to construct customer-specific surveys on the go. Here the respondents can put in their reviews, ratings, as well as suggestions as per convenience. Further, customised email templates allow professionals to present a Nicereply survey to individual clients in a manner of their liking. Additionally, Nicereply records ratings from the survey takers remotely. In simple words, a customer’s timing on the survey and if he completes or leaves it will all be recorded remotely and passed over to the organisation for an instant cumulative response. The organisation can then modify the survey presentation accordingly. Simple and clean code, responsive interface, and clot assets ensure rapid deliverability, easy loading and increased rates of response. Real-time integration with external platforms like Zendesk, Freshdesk, LiveAgent, Front, Pipedrive and more is of great use. Read more Introducing ProductHQ, the ultimate solution for any SaaS founder or product team. In today's rapidly evolving market, delivering a successful product that meets this customers' needs can be a daunting task. That's where ProductHQ steps in, providing them with a powerful platform to streamline this feedback collection, align this team, and confidently ship out top-notch products. With ProductHQ, they understand the importance of staying in tune with this customers' needs. That's why they have designed a user-friendly interface that allows them to effortlessly gather feedback from this target audience. This platform makes it easy for them to analyze this data and use it to guide this product development decisions. But they don't stop there. ProductHQ allows them to easily collaborate and align with this entire team, ensuring that everyone is on the same page when it comes to product design and development. At ProductHQ, they know that building data-driven features is crucial for the success of any product. That's why they have incorporated powerful analytics tools into our platform, giving them valuable insights to make informed decisions. With ProductHQ, them can confidently ship out features that are tailored to this customers' needs, leading to higher satisfaction and increased growth for this business. Don't just take our word for it though. Join the numerous successful SaaS founders and product teams who have already experienced the benefits of using ProductHQ. This platform is the perfect solution for professionals who seek a third-party perspective to enhance their product development process. Say goodbye to scattered feedback and disconnected teams. Say hello to ProductHQ, the ultimate tool for collecting feedback, aligning this team, and shipping out products with confidence. Read more
Pricing Options
  • Free Trial Available
  • Starts at $39.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $10.0.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    81%
  • Momentum
    60%
  • Popularity
    78%

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    75%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    63%
SaaSworthy Awards # 14 Highly Rated # 19 Most Popular
Not Available

Features

Total Features
13 Features
5 Features
Common Features for All
    360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
    Embeddable Survey It enables you to directly include your surveys on your own website
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
    Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
    Question Branching Allows respondents to screen questions and give answer to the relevant questions only
    Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Skip Logic It hides the irrelevant pages or questions based on previous responses.
    Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
    Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
  • + 10 More - Show Less
    • 360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.
      Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
      Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
      Email Distribution This feature lets you send a custom email invitation for the survey to the respondents
      Embeddable Survey It enables you to directly include your surveys on your own website
      Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
      Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy
      Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts
      Question Branching Allows respondents to screen questions and give answer to the relevant questions only
      Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
      Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
      Skip Logic It hides the irrelevant pages or questions based on previous responses.
      Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
      Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.7/5 756 user ratings
    5/5 1 user ratings
    Rating Distribution
    • Excellent

      71%
    • Very Good

      25.8%
    • Average

      2.4%
    • Poor

      0.7%
    • Terrible

      0.1%
    • Excellent

      100%
    • Very Good

      0%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    Review Summary

    Users generally appreciate the user-friendly interface, ease of setup, and time-saving aspects of the software. They find it effective in improving customer satisfaction and streamlining communication. The automation features are also well-received, enabling efficient handling of customer inquiries. However, some users have expressed concerns regarding occasional technical glitches, a limited range of integrations, and the need for improved reporting capabilities. Overall, users recognize the software's potential to enhance customer support operations, but suggest addressing these areas for a more comprehensive and reliable experience.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $39.0. Offers Custom plan.
    • Free Trial Available
    • Starts at $10.0.
    Pricing Plans
    Monthly Plans Annual Plans

    Mini $39.00 $49.00 per month

    Start $79.00 $99.00 per month

    Grow $159.00 $199.00 per month

    Business $239.00 $299.00 per month

    Enterprise Custom

    Starter $10.00 $12.00 per month

    Growth $20.80 $25.00 per month

    Scale $40.80 $49.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 2 More
    Video Thumbnail

    Vendor information

    Company Details Located in: Bratislava, Slovakia Founded in: 2012 Located in: Brisbane, Australia
    Contact Details

    Not available

    https://www.nicereply.com/

    Not available

    https://producthq.io/

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