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| Description | IBM TRIRIGA is a real estate and facilities management solution that widely helps to unlock the key information and insights. The software offers better visibility in facility utilization, maximizes capital projects, and deals with the related accounting standards in a well-organized manner. With IBM TRIRIGA, users can get the most of their real estate investments irrespective of their scale, size, and configurations. One can rely on this unique platform to create better workplace experiences and optimize accounting and lease administrations successfully. IBM TRIRIGA uses IoT, AI, and other smart measures to deliver proper insights. This application assists building owners and operators to understand and manage various actions. Besides this, it also plays a vital role in improving the utilization of space as well as the performance of all types of facilities. One can take preventive actions for better maintenance of buildings, and also identify expansion opportunities and building consolidation. This intelligent software has been designed using the latest techniques; it is easy-to-understand and also convenient in use too. Read more | ServiceChannel is a work order manager that lets users track, manage, and automate work orders across all locations. It helps the facilities management team to manage and maintain work through a single dashboard. In fact, it offers complete visibility into every step associated with the facilities management team and other staff. The software automates the entire work order processes, and helps to track and manage service requests, monitors real-time updates, and provides feedback too. It improves performances, lowers costs and boosts efficiency through the maintenance and repair processes. This software helps the teams to find the right contractor for management. Next, it aids in managing the services that users need in different situations. Besides this, it looks into the automated payment procedures; and analyzes the data and analytics thoroughly. The software comes with a line of features like online and telephone-based service requests, on-site check-ins/check-outs, automated processes, contractor initiated work orders, customized dashboard, Metric-based NTE controls, etc. ServiceChannel willingly supports the facility management teams during every step, right from submission to fulfillment, reviewing, and invoicing processes successfully. Read more |
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Reviewers generally praise the comprehensive nature of the platform, highlighting its robust capabilities in project management, real estate portfolio management, and maintenance management. They appreciate its ability to centralize and streamline various aspects of facility management, leading to improved efficiency and cost savings. However, some users have expressed concerns regarding the complexity of the software and the need for extensive training to utilize its full potential. Additionally, a few reviewers have mentioned occasional technical glitches and a somewhat outdated user interface. |
Users applaud ServiceChannel's user-friendly interface, efficient work order management capabilities, and robust reporting and analytics features. Its mobile app enhances field service operations, and integration options extend its functionality. While some users report occasional glitches and a learning curve, overall, ServiceChannel is praised for streamlining communication, improving technician productivity, and enhancing customer satisfaction. Its ability to manage complex service processes and provide real-time visibility is highly valued. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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IBM TRIRIGA Custom |
ServiceChannel Custom |
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QuickFMS
4.1 Based on 14 Ratings 
NetFacilities
3.6 Based on 5 Ratings 
Facilities Online
4.3 Based on 3 Ratings |
Trackplan
4.7 Based on 24 Ratings 
QFM
5 Based on 1 Ratings |
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| Company Details | Located in: Armonk, New York | Located in: Pleasanton, California |
| Contact Details |
800-426-4968 https://www.ibm.com/products/tririga |
1-800-508-6695 https://servicechannel.com/ |
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