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Overview

Description GuideCX is a customer-centric project management software used for onboarding teams. It’s a smart solution that reduces go-time by nearly 30%. It works in a way that customers are kept in the loop thus improving satisfaction and outcomes. With the tool, teams know what needs to be done, who is accountable, and who needs help, while external customers know what to expect and with whom to communicate. It increases team efficiency and bandwidth, which leads to greater output and satisfaction. Users can map out their process and funnel pre-designed templates into a single project plan. It allows users to customize tasks to account for various stages as well. With the tool, users can white-label GuideCX’s product with their brand for customers, third parties, and vendors. Users can manage their expectations and workflow with automated communication making things simple. The tool provides insights into what’s happening with progress reports and automated email notifications. Users can analyze their project trends and optimize customer experience accordingly. Read more Rocketlane software is a customer onboarding platform used to gain insights in real-time on all your projects’ progress. The software offers templates to customize logos and themes to experience between your portal and your brand. Collaborate with teams on tasks and documents with your customers. It integrates with Zapier, Salesforce, and more. Small, Medium companies make use of the software. Read more
Pricing Options
  • Free Trial Not Available
  • GuideCX Offers Custom plan.
  • Free Trial Available
  • Starts at $19.0. Offers Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.8/5 25 user ratings
4.9/5
Ratings Distribution
  • Excellent

    82.3%
  • Very Good

    16.1%
  • Average

    1.3%
  • Poor

    0%
  • Terrible

    0.3%
  • Excellent

    92.1%
  • Very Good

    7.9%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
Review Summary

GuideCX receives positive feedback for its user-friendly interface, ease of implementation, and effective customer onboarding process. Reviewers commend its robust feature set, including comprehensive analytics, customizable dashboards, and workflow automation capabilities. They also appreciate the responsive and knowledgeable customer support team. Some users mention occasional glitches and bugs, but most find GuideCX to be a valuable tool for improving customer communication and support. Overall, reviewers agree that GuideCX is a reliable and feature-rich platform that enhances customer engagement and satisfaction.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • GuideCX Offers Custom plan.
  • Free Trial Available
  • Starts at $19.0. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

GuideCX Custom

Professional $19.00 $29.00 per user / month

Premium $49.00 $59.00 per user / month

Enterprise Custom

 
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Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: Draper, UT Located in: Walnut, CA Founded in: 2020
Contact Details

(801) 455-5008

https://www.guidecx.com/

+1 260 632-7586

https://www.rocketlane.com/

Social Media Handles

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