Zendesk Explore vs Dundas BI Comparison

Zendesk Explore

Business Intelligence Software

4.1 7 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Dundas BI

Business Intelligence Software

4.5 946 user ratings

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ManageEngine Analytics Plus

Business Intelligence Software

4.5 22 user ratings

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Overview

Description	Zendesk Explore aims to enhance customer experience by improving the customer support process. With Zendesk Explore’s set of customer service tools, you can integrate data from any channel to enable you to measure customer experience, as well as work out where you can improve. With Zendesk Explore, you can bring together support data from email, phone, live chat, and social media to ensure you have all your analytics in one place. With the solution’s built-in analytics dashboard, you can see how your customers have been interacting with your brand, as well as get an overview of the performance of your customers support team, and track any customer support goals you may have. Zendesk Explore has different charts and dashboards for different purposes such as operational metrics and KPIs, along with customization options so you can adapt them to your own needs. Read more	Dundas BI is a platform that provides its users with enterprise-level business intelligence, dashboard software, and data analytics, which empowers users to analyze and visualize any data to make real-time data-driven results. The software provides its users with Smart design Experience along with a large number of layouts and visualizations options to choose from. One can create pixel-perfect dashboards to help users gain valuable insight and make decisions faster. Users can quickly analyze their data in a meaningful way while exploring the available data and incorporate their own data file through an intuitive drag and drop functionality. The agile data flow offered by the software enables users to begin their data journey in accordance to their preferences. Users can re-use and share any content that they created across the entire organization. The HTML interface allows users to deploy on all mobile devices without requiring to build and maintain specific solutions for each of them. Read more	Make your data more useful than ever before with advanced analytics and feature-rich dashboards from ManageEngine Analytics Plus. You can connect to any data source and upload files, spreadsheets, URL feeds and a lot more with absolute ease. Build complex reports on its easy-to-use interface and represent your data on a variety of charts, widgets and tabular views. You can also combine multiple reports and view it on a single dashboard and use its powerful formula engine to derive metrics from complex data and reports. Integrate with ManageEngine’s ITSM, support and IT support suite and get a better insight into your helpdesk and customer support operations. Read more
Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Available Dundas BI Offers Custom plan.	Free Trial Available Starts at $2395.0. Offers Free-forever plan.
SW Score & Breakdown		91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 84% Momentum 61% Popularity 75%	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 91% Reviews 68% Momentum 60% Popularity 65%
SaaSworthy Awards	Not Available	# 15 Highly Rated	Not Available

Features

Total Features	8 Features	10 Features	7 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 5 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 7 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows	SaaS/Web/Cloud Installed - Windows	SaaS/Web/Cloud Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	NA

Reviews & Ratings

User Rating	4.1/5 7 user ratings	4.5/5 946 user ratings	4.5/5 22 user ratings
Rating Distribution	Excellent 28.6% Very Good 57.1% Average 14.3% Poor 0% Terrible 0%	Excellent 55.6% Very Good 37.5% Average 5.4% Poor 1.5% Terrible 0%	Excellent 54.5% Very Good 40.9% Average 4.5% Poor 0% Terrible 0%
User Sentiments	Not Available	Highly Customizable, Excellent Customer Support, Intuitive User Interface, Extensive Integrations Steep Learning Curve, Slow Performance with Large Datasets, Limited Data Filtering Options, Occasional Bugs and Glitches	Not Available
Review Summary	Not Available	Dundas BI garners praise for its user-friendly interface, customizable dashboards, and robust reporting capabilities. Reviewers appreciate the ease of creating interactive and visually appealing dashboards, even for non-technical users. The drag-and-drop functionality and pre-built templates simplify report creation, and the ability to drill down into data provides deeper insights. Additionally, Dundas BI's customer support is lauded for its responsiveness and helpfulness. While some users mention occasional performance issues or a learning curve for advanced features, overall, reviewers find Dundas BI a valuable tool for data analysis and visualization.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $49.0.	Free Trial Available Dundas BI Offers Custom plan.	Free Trial Available Starts at $2395.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Suite Team $49.00 $49.00 per user / month Suite Growth $79.00 $79.00 per user / month Suite Professional $99.00 $99.00 per user / month Suite Enterprise $150.00 $150.00 per user / month Additional enterprise-ready plans $215.00 $215.00 per user / month	Dundas BI Custom	Personal edition Free Professional edition Perpetual $5,995.00 $5,995.00 One time payment Professional edition Annual Subscription $2,395.00 $2,395.00 per year
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