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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | UpCity is an efficient agency management and digital marketing solution for enterprises, helping them get their day to day activities revolutionized. Enterprises can use the particular to track trending keywords across multiple campaigns and settle down to a local level for detailed insights. The software starts with auditing and analysing of individual campaigns as soon as users get them configured. Monitoring portfolio health becomes a hassle free task with UpCity, as it sends real-time alerts when new sites get linked back to the domains belonging to the user’s clients. The software features a customizable interface, brands can add their own logo, colours and themes to offer a consistent white label experience. Organizations can use UpCity to get sorted with their content creation and posting tasks, from finding relevant content to adding it as scheduled posts. Organisations can choose to manage clients all by themselves, share business relevant thoughts and processes with them or let clients operate on their own, UpCity is for all. Read more |
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| SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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| Total Features |
6 Features
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2 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| Review Summary |
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Many users applaud Upcity's user-friendly interface, comprehensive features, and excellent customer support. Reviewers highlight its ability to generate valuable leads and streamline business processes. Some users appreciate the platform's customization options and affordability. However, a few reviewers mention occasional technical glitches and limited reporting capabilities. Overall, users generally express satisfaction with Upcity's services and find it beneficial for managing their local business listings and improving online visibility. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
ESSENTIAL $150.00 $150.00 per month PRO $300.00 $300.00 per month ENTERPRISE $800.00 $800.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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Revinate Reputation
4.3 Based on 8 Ratings 
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| Videos |
+ 2 More
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| Company Details | Located in: Berlin, Germany | Located in: Chicago, Illinois |
| Contact Details |
+44 20 3514 4590 https://www.customer-alliance.com/ |
+1 (312) 445-9615 https://upcity.com/providers/agency-software/ |
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