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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Reviews Collect is a review collecting platform enabling businesses to push new app reviews from Google Play, Amazon Products, App Store and other services to email, Microsoft Teams and Slack. The software sends real-time notifications for app reviews allowing users to add reviews to their Slack channel, email alerts, Freshdesk ticket or Whatsapp messages whenever they arrive. Out of others, the most significant feature of the particular is that there are no delays in adding reviews and neither any missed chances ever. Businesses also get email reports for all of their added reviews on a daily, weekly or monthly basis. They can see all of their reviews in one place, categorize them by stars, date, country and more. Furthermore, users can even reply to the reviews from the app. In case of any problems, they can contact Review Collect’s customer support team via email that is available at service 24/7. Read more |
Pricing Options |
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SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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Total Features |
6 Features
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6 Features
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Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
ReviewsCollect PRO $20.00 $20.00 per month |
View Detailed Pricing
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View Detailed Pricing
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Revinate Reputation
4.3 Based on 8 Ratings |
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Screenshots | Not Available |
+ 1 More
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Videos |
+ 2 More
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Not Available |
Company Details | Located in: Berlin, Germany | Founded in: 2018 |
Contact Details |
+44 20 3514 4590 https://www.customer-alliance.com/ |
Not available https://reviewscollect.com/ |
Social Media Handles |
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