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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Review Tool is a review management tool that aids you in generating more positive reviews, which further helps in improving the ranking and boost your business. It is capable of monitoring and showcasing reviews as well. With this software, you can send review requests to your buyers through both text messages and emails. Moreover, you can add your private SMTP server to send emails with your personal domain name. It also comes with a review monitoring feature that allows you to track your reviews from across the web and get a prompt notification, both in the case of a positive or a negative review. It features smart review cards that can be customised according to your branding and is also coupled with a QR code, which will help you to get more reviews effortlessly. Additionally, it also has a trust badge feature that can be completely customised with the help of CSS code. This feature will enable you to generate genuine customers for your business. Review Tool offers a feature called screening survey that can be turned on or off, and it allows you to survey your clients to inspect if they are happy with your services or not. Read more |
Pricing Options |
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SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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Total Features |
6 Features
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7 Features
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Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
One Location $59.00 $59.00 per month Two Locations $99.00 $99.00 per month Three Locations $149.00 $149.00 per month |
View Detailed Pricing
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View Detailed Pricing
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Revinate Reputation
4.3 Based on 8 Ratings |
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Screenshots | Not Available | |
Videos |
+ 2 More
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Company Details | Located in: Berlin, Germany | Located in: Canada |
Contact Details |
+44 20 3514 4590 https://www.customer-alliance.com/ |
Not available https://reviewtool.com/ |
Social Media Handles |
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