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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Customer Alliance logo
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more BrandYourself is the first DIY( do-it-yourself) web-based reputation management and personal branding software. The software helps the users enhance their online presence, and assists the media profiles or web properties in figuring what they should be on, and how to optimize them to rank well when other users Google their name. BrandYourself is a useful software that offers services to help individuals and businesses to rank superior on web search results with new content and websites. It assists in enhancing the digital and social presence of a brand. Brand yourself is an online reputation management solution that helps businesses to enhance their Google result, improve their SEO ranking, make use of professional images and posts, and create a strong brand online and protect their privacy online that further offers an edge in their career. Besides being a reputed online forum, BrandYourself also provides custom services for users who require more hands-on help. The service will offer a dedicated specialist for a user who will implement a custom strategy for enhancing the user's online reputation. The pricing strategy of BrandYourself ranges from $399 and $899 per month, according to their research. Read more
Pricing Options
  • Free Trial Available
  • Customer Alliance Offers Custom plan.
  • Free Trial Not Available
  • BrandYourself Offers Custom plan.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    64%
  • Momentum
    62%
  • Popularity
    83%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    78%
  • Reviews
    79%
  • Momentum
    60%
  • Popularity
    87%
SaaSworthy Awards # 10 Most Popular # 9 Most Searched
Not Available

Features

Total Features
6 Features
3 Features
Common Features for All
    Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
    Response Management Allows timely responding to the feedback given by the product users/hotel guests
    Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Social Media Metrics Users can measure and improve social media marketing performance
    Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online
  • + 3 More - Show Less
    • Customer Review Platform Facilitates timely and proper collection of product and/or business reviews
      Response Management Allows timely responding to the feedback given by the product users/hotel guests
      Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
      Social Media Metrics Users can measure and improve social media marketing performance
      Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

    Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.8/5 9 user ratings
    4/5 26 user ratings
    Ratings Distribution
    • Excellent

      75%
    • Very Good

      25%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      66.7%
    • Very Good

      6.7%
    • Average

      6.7%
    • Poor

      1.3%
    • Terrible

      18.7%
    Review Summary
    Not Available

    Based on user reviews, BrandyYourself is generally praised for its ease of use, affordability, and effectiveness in building a strong online presence. Users appreciate the platform's intuitive interface, comprehensive features, and helpful customer support. However, some users have expressed concerns regarding the platform's limited customization options, occasional technical glitches, and the need for more detailed analytics. Overall, BrandyYourself is considered a reliable and user-friendly option for individuals and small businesses seeking to enhance their online reputation and visibility.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Customer Alliance Offers Custom plan.
    • Free Trial Not Available
    • BrandYourself Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Essential Others

    Standard Others

    Professional Others

    Enterprise Custom

    BrandYourself Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Berlin, Germany Located in: New York, New York
    Contact Details

    +44 20 3514 4590

    https://www.customer-alliance.com/

    (646) 863-8226

    https://brandyourself.com/

    Social Media Handles

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