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Overview

Description CallFire is a cloud-based technology that allows contact centers to run automated outbound campaigns while also keeping track of their business's success and functionality. Text messaging, voice broadcasting, cloud call center, IVR, call tracking, and a developer API are among the app's primary features. It integrates Excel and CRM spreadsheets in the cloud to provide calling agents with client history and comments in a single interface. It allows for limitless call transferring as well as real-time reporting. Users can also record calls, add custom scripts, and play pre-recorded voicemail messages for consumers using CallFire. This programme allows agents to update information, provide crucial notifications, contact customers, advertise services, and track the success of employees using audio broadcast and text messaging. CallFire also offers an IVR system that can be used to set up surveys, appointment reminders, payments, and polls for both outgoing and inbound calls. Phone surveys, call routing, call recording, auto-attendant, results tracking, and analytics are some of the other IVR capabilities. Read more Retreaver's inbound call tracking analyzes leads to drive higher conversions. Provide your buyer’s agents with caller context, history, and qualifying information before connecting the call. Tag your calls with contact, ad, campaign, context, location, segment and other important information. Automatically. Post each call and call outcome automatically to your client’s favorite reporting tools in real-time. Match leads to agents most capable of converting the sale based on stats, segments, offers, or any other data attribute. Read more
Pricing Options
  • Free Trial Available
  • Starts at $99.0.
  • Free Trial Available
  • Starts at $25.0.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.4/5 330 user ratings
4.9/5 69 user ratings
Ratings Distribution
  • Excellent

    53%
  • Very Good

    37.7%
  • Average

    6.8%
  • Poor

    0.6%
  • Terrible

    2%
  • Excellent

    92.8%
  • Very Good

    7.2%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
Review Summary

CallFire's user reviews reveal both positive and negative experiences. While many users appreciate the platform's user-friendly interface, call quality, and analytics capabilities, some express concerns regarding occasional technical glitches, pricing structure, and customer support responsiveness. These reviews suggest that CallFire is a reliable solution for businesses seeking a cloud-based call center system, but users should be prepared for potential drawbacks and ensure that the platform aligns with their specific requirements before making a purchase decision.

Overall, users appreciate Retreaver's ease of use, intuitive interface, and ability to streamline and automate data retrieval processes. They commend its integration capabilities, time-saving features, and its impact on improving data accuracy and efficiency. However, some users have expressed concerns regarding occasional bugs, the need for improved customer support responsiveness, and limitations in handling complex data structures.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $99.0.
  • Free Trial Available
  • Starts at $25.0.
Pricing Plans
Monthly Plans Annual Plans

PAY AS YOU GO Others

LITE $99.00 $99.00 per month

STARTUP $199.00 $199.00 per month

GROW $299.00 $299.00 per month

PRO $599.00 $599.00 per month

Retreaver $25.00 $25.00 per month

 
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View Detailed Pricing

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Vendor information

Company Details Located in: Santa Monica, California Founded in: 2004 Located in: Toronto, Canada Founded in: 2012
Contact Details

(877) 897-3473

https://www.callfire.com/

Not available

https://retreaver.com/

Social Media Handles

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