CallTrack.ai |
| Description | CallFire is a cloud-based technology that allows contact centers to run automated outbound campaigns while also keeping track of their business's success and functionality. Text messaging, voice broadcasting, cloud call center, IVR, call tracking, and a developer API are among the app's primary features. It integrates Excel and CRM spreadsheets in the cloud to provide calling agents with client history and comments in a single interface. It allows for limitless call transferring as well as real-time reporting. Users can also record calls, add custom scripts, and play pre-recorded voicemail messages for consumers using CallFire. This programme allows agents to update information, provide crucial notifications, contact customers, advertise services, and track the success of employees using audio broadcast and text messaging. CallFire also offers an IVR system that can be used to set up surveys, appointment reminders, payments, and polls for both outgoing and inbound calls. Phone surveys, call routing, call recording, auto-attendant, results tracking, and analytics are some of the other IVR capabilities. Read more | Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
|
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
|
| Ratings Distribution |
|
|
| Review Summary |
CallFire's user reviews reveal both positive and negative experiences. While many users appreciate the platform's user-friendly interface, call quality, and analytics capabilities, some express concerns regarding occasional technical glitches, pricing structure, and customer support responsiveness. These reviews suggest that CallFire is a reliable solution for businesses seeking a cloud-based call center system, but users should be prepared for potential drawbacks and ensure that the platform aligns with their specific requirements before making a purchase decision. |
Users are generally satisfied with the product, praising its ease of use, reliability, and helpful customer support. It is seen as a good option for small businesses looking for a cost-effective solution. However, some users have reported issues with the product's features, such as limited customization options and lack of advanced reporting capabilities. Additionally, a few users have experienced occasional technical difficulties and glitches. Overall, the product seems to be a reliable and user-friendly choice for small businesses, but it may lack some of the more advanced features and customization options that larger businesses may require. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
PAY AS YOU GO Others LITE $99.00 $99.00 per month STARTUP $199.00 $199.00 per month GROW $299.00 $299.00 per month PRO $599.00 $599.00 per month |
Call Box Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
Call Tracker
4.8 Based on 21 Ratings 
TeleCapture
4.9 Based on 7 Ratings |
Call Tracker
4.8 Based on 21 Ratings
TeleCapture
4.9 Based on 7 Ratings
Calltracks
4.2 Based on 28 Ratings |
|
| Screenshots |
+ 1 More
|
Not Available |
| Videos |
+ 2 More
|
Not Available |
| Company Details | Located in: Santa Monica, California Founded in: 2004 | Located in: Dallas, Texas Founded in: 1988 |
| Contact Details |
(877) 897-3473 https://www.callfire.com/ |
833-975-0168 https://www.callbox.com/ |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
