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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho BugTracker logo
Bug Tracking Software

4.6 247 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BugHerd logo
Bug Tracking Software

4.8 145 user ratings

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Overview

Description Zoho BugTracker is a scalable bug tracking solution that helps you handle issues and deliver amazing products on schedule. It enables you to identify, track, and repair your bug defects quicker with the support of SLAs, business rules, and custom workflows. With Zoho BugTracker, bugs can be readily recorded and tracked depending on certain criteria. It allows you to create custom views in your bug tracking program to concentrate on the most time-sensitive problems. With Zoho’s report feature, you can see how many problems have been reported. You can check in with your team and see what they're working on using engaging modules like Discuss or Forums. You can also start a brief dialogue in the comments section, or set up a meeting for a more in-depth discussion. Users can create rules to change fields in a bug or third-party apps. To satisfy your client's goals, you can automate your service level agreements and use the timesheets module to monitor your billable and non-billable hours. Additionally, Zoho BugTracker connects seamlessly with other Zoho applications and third-party apps for smooth functioning. Read more BugHerd is a bug tracking and reporting solution specially developed for websites and online applications. This software makes it simple to gather, manage, and act on your client's website feedback. Agencies, designers, developers, marketers, and project managers absolutely love this tool as it reduces their work to a very great extent. BugHerd is the most effective platform for gathering, organizing, and acting on website feedback. Its bug-tracking software is extremely useful and functions similarly to sticky notes on a website. You may use this user-friendly browser extension to pin feedback to a webpage, which can include screenshots and videos. All pinned feedback receives contextual metadata by default. Feedback prompts the creation of task cards, which aids in the management of your workflow. BugHerd is one of the most user-friendly and effective bug tracking solutions available. It's a no-brainer to add this tool to your arsenal because it has simple steps, the ability to pin bugs like sticky notes, and the confidence of a large client base. Also, the software offers a free trial version along with a wide range of premium plans to choose from. Read more
Pricing Options
  • Free Trial Available
  • Starts at $3.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $39.0.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    85%
  • Momentum
    63%
  • Popularity
    66%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    85%
  • Reviews
    85%
  • Momentum
    60%
  • Popularity
    84%

Features

Total Features
11 Features
6 Features
Common Features for All
    Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency.
    Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project
    Filtering To match the instances against a set of search criteria.
    Issue Tracking Helps to manage and maintain issue logs and its activity
    Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.
    Reports Comes with reporting capabilities and features custom pre-built reports
    Role Management Helps regulate access to systems, based on individual roles
    Storage and Retrieval Helps to store, retrieve (search) and organize bug information
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
    Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
  • + 8 More - Show Less
    • Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency.
      Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project
      Filtering To match the instances against a set of search criteria.
      Issue Tracking Helps to manage and maintain issue logs and its activity
      Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments.
      Reports Comes with reporting capabilities and features custom pre-built reports
      Role Management Helps regulate access to systems, based on individual roles
      Storage and Retrieval Helps to store, retrieve (search) and organize bug information
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
      Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
  • + 3 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.6/5 247 user ratings
    4.8/5 145 user ratings
    Rating Distribution
    • Excellent

      66.8%
    • Very Good

      28.7%
    • Average

      3.6%
    • Poor

      0.8%
    • Terrible

      0%
    • Excellent

      80%
    • Very Good

      19.3%
    • Average

      0%
    • Poor

      0.7%
    • Terrible

      0%
    User Sentiments
      Not Available

      Easy to Use Interface, Seamless Client Feedback, Efficient QA Process, Detailed Bug Reporting

      Limited Mobile Functionality, Occasional Software Glitches, Limited User Roles, Insufficient Integrations with Project Management Tools

    Review Summary

    Zoho BugTracker receives mixed reviews from users, with praises for its user-friendly interface, ease of use, and customizable features. However, some users report occasional glitches and bugs, and a few find the reporting and analytics capabilities lacking. The mobile app is generally well-received for its convenience, although some users suggest improvements for better functionality. Overall, Zoho BugTracker offers a solid foundation for bug tracking and issue management, but there's room for improvement in terms of stability and advanced features.

    BugHerd is praised for its user-friendly interface, intuitive bug tracking and reporting features, seamless integration with various development tools, and responsive customer support. Users appreciate its ability to streamline the bug tracking process, facilitate collaboration among team members, and improve the overall quality of their software products. While some users mention occasional glitches and performance issues, the majority of reviews highlight BugHerd's effectiveness in enhancing team productivity and ensuring efficient bug management.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $3.0. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $39.0.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Plan Free

    Standard $3.00 $4.50 per user / month

    Premium $8.00 $9.00 per user / month

    Standard $39.00 $39.00 per user / month

    Studio $59.00 $59.00 per user / month

    Premium $109.00 $109.00 per user / month

    Deluxe $189.00 $189.00 per user / month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots screenshots
    + 4 More
    Not Available
    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Chennai, India Located in: Melbourne, Australia Founded in: 2011
    Contact Details

    1800 103 1123

    https://www.zoho.com/bugtracker/

    Not available

    https://bugherd.com/

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