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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Sponsored
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more GoTo Resolve
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Description | BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. Read more | Sygma Connect is a remote-control solution for Windows, Linux and Mac OSX. Record and control remote sessions and can be accessed via the web and export them to a CSV file. Manage Multiple passwords per host and handle accounts in minutes. Remote Teams, Small, Medium and Large companies make use of the software. Read more | GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more |
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SW Score & Breakdown |
95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 5 Fastest Growing # 4 Most Popular |
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Total Features |
7 Features
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7 Features
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7 Features
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Common Features for All |
Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Diagnostic Tools
Feedback Collection
File Transfer
Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Ease of Use, Extensive Integrations, Strong Security, Cross-Platform Compatibility Occasional Connection Drops, Slow Performance with Large Deployments, Limited iOS Device Control, Complex Configuration Options |
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User Friendly Interface, Fast Remote Connections, Reliable Remote Access, Comprehensive Features Unreliable Software/Connectivity Issues, High Pricing, Limited Mobile Device Compatibility, Confusing Unattended Access Setup |
Review Summary |
Users praise Bomgar's user-friendly interface, ease of setup, and comprehensive remote support capabilities. Its remote control and screen sharing features are highly regarded, enabling efficient troubleshooting and assistance. Users appreciate the ability to transfer files securely, access remote computers unattended, and resolve issues promptly. Additionally, the mobile app is lauded for its convenience and functionality. However, some users have reported occasional connectivity issues and challenges with specific operating systems or software configurations. Overall, Bomgar is well-received for its robust features, user-centric design, and effective remote support solutions. |
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Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries. |
Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Cloud $2,097.00 $2,097.00 per year Owned Appliance Others |
Sygma Connect - Basic Custom Sygma Connect - Plus Others Sygma Connect - Ultra Custom |
Service Desk $39.00 $49.00 per month GoToAssist $55.00 $69.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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View Detailed Pricing
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Splashtop Business Access
4.9 Based on 662 Ratings BeyondTrust Remote Support Vs Splashtop Business Access
Dualmon Remote Access
4.8 Based on 210 Ratings
RemoteView
4.6 Based on 5 Ratings |
Dualmon Remote Access
4.8 Based on 210 Ratings |
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Screenshots |
+ 7 More
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Videos |
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Company Details | Located in: Georgia, United States | Located in: Milano, Italy | Located in: Boston, Massachusetts |
Contact Details |
+1 770-407-1800 https://www.beyondtrust.com/remote-support |
+39 02 55 23 08 93 https://www.sygmaconnect.com/ |
1 855 263 2838 https://www.goto.com/it-management/resolve |
Social Media Handles |
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