ArcCRM vs iService in September 2026

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ArcCRM

CRM Software

View Details

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

iService

CRM Software

5 1 user ratings

View Details

Overview

Description

ArcCRM is a user-friendly and lightweight Customer Relationship Management (CRM) tool that enables sales, marketing, and service teams to collaborate on a single platform for exchanging customer information, managing leads, and identifying opportunities. This powerful CRM solution is designed to be action-based, guiding users through the next set of activities in a process sequence and enabling them to significantly improve client engagement. With ArcCRM, businesses can streamline their customer interactions and improve their overall efficiency. The platform provides a centralized hub for all customer-related data, making it easy to track interactions and manage customer relationships. With ArcCRM, businesses can maximize their customer engagement, boost sales, and improve customer satisfaction by providing a comprehensive, integrated platform for managing all customer interactions. Read more

iService is a revolutionary platform that provides a seamless and efficient process for customer service interactions. It connects customers to suitable agents at the right time and through the right channel, streamlining interactions with customers, prospects, and operational systems. The platform offers advanced productivity tools, including an automated email queuing and assignment system, an intuitive user interface, and a comprehensive knowledge base. iService Chat enables website visitors to engage in real time, improving the quality of service and closing sales. By using iService, businesses can save time and resources while providing high-quality customer service. Read more

Pricing Options

Free Trial Not Available
Offers Custom plan.

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

74%
Reviews

60%
Momentum

61%
Popularity

61%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

83%
Reviews

60%
Momentum

60%
Popularity

65%

Features

Total Features	6 Features	13 Features
Common Features for All	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Document Management Ability to store and manage various information and documents in electronic format. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. + 3 More - Show Less	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Document Management Ability to store and manage various information and documents in electronic format. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. + 8 More - Show Less
Unique Features	Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting outcomes based on performance and historical data.	Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting outcomes based on performance and historical data.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online

Reviews & Ratings

User Rating	Not Available	5/5 1 user ratings
Rating Distribution	Not Available	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	ArcCrm Custom	iService Custom
	View Detailed Pricing	View Detailed Pricing

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Alternatives

	SimpleCRM 4.5 2 ratings ArcCRM Vs SimpleCRM webCRM 4.3 18 ratings ArcCRM Vs webCRM Client Book CRM ArcCRM Vs Client Book CRM CAS CRM 4.5 4 ratings ArcCRM Vs CAS CRM SalesPro CRM 4 3 ratings ArcCRM Vs SalesPro CRM	SimpleCRM 4.5 2 ratings iService Vs SimpleCRM iEnterprise CRM 4 1 ratings iService Vs iEnterprise CRM webCRM 4.3 18 ratings iService Vs webCRM Simply CRM iService Vs Simply CRM CRM.io by 500apps 4.8 14 ratings iService Vs CRM.io by 500apps
	View All ArcCRM Alternatives	View All iService Alternatives