ZenMaid Software Reviews

I like that it specializes in the cleaning industry

I dislike that it can be slow and glitchy

This tool addresses many issues for me, making it much easier to keep my schedule organized and consistent. I also rely on it for managing my payroll, and I find it effective for that purpose as well.

Not only does their software do its job and help us run an efficient and professional business, but it also keeps us organized and helps us grow! Their support team is AMAZING! You always get help super fast AND they always get the issue resolved - and it's never painful like other companies are......

But on top of all of this, they go above and beyond and help train owners to be better and provide extended free and paid (always fairly priced) resources to assist even further! They have helped our business grow tremendously and I am forever grateful!

I wish there were a couple more features or options, but I know they are in the works creating them already! They take owners' feedback and we can vote on suggestions and they work on them and give progress updates! So not really a dislike cuz they are fixing that

The main problem and why we got zenmaid, was we needed proper scheduling software as we quickly outgrew a paper calendar and even google calendar.

I love the ease of all the different features. I haven't even used them all yet but really love what I have going so far which is the scheduling.

No app. I really would like to see an app that's easier to manage on my phone rather then having to struggle loading the site up on my phone.

I can't schedule! Lol It has made a huge difference in me figuring out how to schedule. I still don't have it completely figured out but zenmaid makes it so much easier.

The best thing about ZenMaid is that it automatically sends email AND text message reminders to our clients and employees. These reminders make sure your clients expect your team when they arrive, so your cancellations will drop dramatically. If you were sending these manually before ZenMaid, like we were, you will save hours and hours of time every week!

Besides having the reminders sent to our employees, with the clients name, address, time, etc., ZenMaid also send work orders to our employees. In addition to telling your employees the client's name, contact information, address, square footage, number of bedrooms, bathrooms and name of the clients' pets, these work orders include a checklist you can customize for regularly scheduled tasks. Between the ability to customize your check list, and an additional section for notes, these work orders are amazing, especially for your recurring clients.

I really wish the automated email and text notifications had the ability to be customized for different clients. As I mentioned above, the automatic notifications are one of the things we like best about ZenMaid. However, we have many clients who live out of state and own a second home in Charleston, SC. Our needs for the automated emails to these clients are quite different from that of our regular, local clients. We have solved this problem by turning off the automatic emails for our out of state clients. (You can still prompt an email to these clients with one click of a button, so it is still very easy to accomplish).

Zenmaid is easy to use. That is very important to me. I hate spending hours trying to figure out a system. It also sends email AND texts reminders so we never have a problem with a customer forgetting an appointment. It allows for custom notes to be put into our appointment templates so no matter who is scheduling the appointment the correct info is taken. Everything is color coordinated. I do recommend that if you work teams and solo cleaners you set everyone up under "teams" so you can use the team view accurately. This will make sense when yo begin using the program.

I dislike that my marketing and payroll is accessible to my office assistant. I would like to see a separate profile where financials, marketing reports and payroll is not accessible to them. I only want them to access scheduling, employees and contacts. In addition, I can't wait for the app to come out because the software is not fully functional on a smartphone yet.

Zenmaid has improved greatly and continues to do so. I believe that they take their time when improving their software so that when it goes live there are no issues. I would begin using it as soon as you open your company. Don't wait because the time you save will allow you to focus on other aspects of your business. To me this is a required investment; not a luxury.

Zenmaid allows us to stop spending time reminding customers and employees of their appointments. Everything is in one place. It integrates with other programs such as Mailchimp and Quality Review software thus eliminating the need for manual entry more than once. Zenmaid also eliminates the need to print work orders.

What I like best about Zenmaid is that they are always available for questions and are responsive to the need for change.

As with any software there are "Bugs" this is what I dislike most are the "Bugs" that seem to only happen to us..?

Easy to set up. Most of the information necessary to set up is readily available. Amar is a great help with your customer service needs

Scheduling,

.Automated texts and emails to employees and customers

That you do not have phone app yet mobile

Scheduler and automatic messages

The color coding by employee or team. I really like being able to look at the calendar and know from colors which employee/team I can schedule more jobs. The entire system is designed with cleaning companies in mind. I cannot even imagine going back to my old calendar system after using Zenmaid.

That job notes or specifics do not show on text, only on email. This caused a few problems until I realized that not all of our employees would read the email once they received the text for their next day jobs.

There are several decent cleaning company software programs. Many offer free trials. Take a few weeks to try out several programs and use the customer service/support. The customer support with Zenmaid is topnotch! You will not be disappointed in Zenmaid and how much stress will be relieved from running your day to day operations.

Scheduling! Before, scheduling our recurring clients was a nightmare. It was hard to transfer clients from month to month. Now, with just a few clicks I can schedule routine clients at many different intervals to fit our schedule and the clients. Also, if a change is made, it is easy to change just one appointment or all of the future appointments for recurring clients. Another favorite aspect I truly like is I can schedule stop dates for recurring clients. We have many part-time residents that only live here during the spring/summer months. This saves me precious time once winter sets in.

It would be hard to narrow it down to just one particular feature that I like best. I like the fact that I can run practically all aspects of my business using this program.

I wouldn't say I dislike anything, but I would suggest an app so it's quicker to use. I know they are working on it. I would suggest adding an easier way to mark that an account has been paid similar to the way that you mark a job as completed.

If you operate a cleaning business, I highly recommend this software because of the ease of use and the robust features at a very affordable price.

Scheduling is easier. Assigning the work load and relaying the work load to the appropriate cleaners even though I don't have employees yet.

We are a small professional cleaning service and as the owner, I needed a software program that would manage a lot of the little tasks I generally do not have the time to do. For example, ZenMaid automatically sends email and/or text messages to my clients for reminders, confirmations, follow ups, etc and I've received feedback from the customers saying they love that too. I also enjoy the ease of sending invoices. The pre populated templates are great!

I would appreciate a mobile/tablet app. I use the software on my iPad and cell most often and while using it on those items some functions do not work.

Same as above, it helps me keep in contact with customers where before I would either forget or just not have the time.