Zenfolio Reviews

User Rating

2.7/5 (Based on 258 Ratings)

Rating Distribution

Excellent
36.4%
Very Good
5.4%
Average
1.9%
Poor
5.8%
Terrible
50.4%

User Sentiments

Easy Website Building, Portfolio Customization, Extensive Integrations, Professional Website Design

Gallery Archiving Issues, Slow Website Performance, Poor Customer Service, Limited Mobile Functionality

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Review Summary

Zenfolio user reviews highlight a mixed experience. Many users praise its attractive portfolio designs and ease of use, particularly for showcasing photography. However, a significant number of users express frustration with recent changes, specifically the implementation of automatic archiving of galleries, which has led to inaccessible photos and disrupted workflows. Concerns also exist regarding slow website performance, customer service responsiveness, and increasing subscription fees without corresponding improvements. While some find the new platform impressive, the majority express disappointment and are seeking alternative solutions.

Pros

Zenfolio offers a straightforward platform for photographers to showcase their portfolios.
The ability to embed content from other platforms like Bandcamp and YouTube allows for a versatile portfolio experience.
Their Starter plan provides a basic but functional platform at an affordable price.
Zenfolio offers a good range of customizable marketing tools for photographers to promote their work.

Cons

Zenfolio's customer service has been reported as unresponsive and unhelpful by many users.
The recent implementation of automatic archiving has caused widespread frustration among users, with many reporting lost or inaccessible galleries.
Zenfolio's website and platform have been criticized for being slow and outdated, making it difficult to upload images and navigate the interface.
The archiving system has been described as clumsy and difficult to manage, leading to confusion and lost work.

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Reviews

Randall

October 22, 2025 Source: Trustpilot.com

When I need help Alex is always there…

When I need help Alex is always there to help me. Iam not all that good using a computer but with Alex helping me it works out great.

Joshua

July 13, 2025 Source: Trustpilot.com

My questions were answered in a timely…

My questions were answered in a timely manner. The issue was resolved within a couple days. Great customer service!

Donna Stilwell

July 10, 2025 Source: Trustpilot.com

Very fast response to email questions

Very fast response to email questions. Explained the different platforms honestly. Helped me gain access to the account I needed amd made me aware of other help options.

Danielle

July 7, 2025 Source: Trustpilot.com

Nice and easy

Even though I was lost sometimes I had the help I needed thanks to Alex! Very nice person. I understand also that being at the beginning of the transition can imply some delays and adjustments. Basically the process went very well and I am very happy with the results.

YCuFotos

July 2, 2025 Source: Trustpilot.com

I've had the absolute pleasure of…

I've had the absolute pleasure of working with Alex on my portfolio website, and I cannot recommend him highly enough. Alex is incredibly knowledgeable, patient and always willing to go the extra mile to make sure every detail is right. From layout advice to technical fixes. I am so grateful for Alex's help.

Marc R

June 30, 2025 Source: Trustpilot.com

2 big thumbs up for Alex C 👍🏼👍🏼…

Alex C is very informative and well versed. Has a great penchant for teaching this sometimes confusing material. A great Zenfolio asset.
Marc

Jon

June 29, 2025 Source: Trustpilot.com

MYOB

Did what I asked

Carole King Murray

June 29, 2025 Source: Trustpilot.com

Prompt reply and fixed my problem very…

Prompt reply and fixed my problem very quickly.

Jill

June 24, 2025 Source: Trustpilot.com

The support team cares about my issues…

The support team cares about my issues and provides quick support.

Bink

June 23, 2025 Source: Trustpilot.com

The tech support identified the issue…

The tech support identified the issue very quickly and provided a clear explanation of the problem and how to resolve it.