DW

Dave W

June 26, 2017 Source: Trustpilot.com

My name is Dave

My name is Dave. I manage a small outbound marketing campaign and needed a web based dialer solution. Jimmie from Ytel is my 'success manager' and he's really made the transition to a new dialing system seamless. He's gone above and beyond to communicate with me and my team throughout the entire process. Its always frustrating to learn new software, especially complex software like an autodialer, but Jimmie has been patient, took the time to answer everyones questions and made sure all the little details in our campaigns are set up and implemented properly. He even texted me and my senior database guy on a weekend to let us know what he had figured out late on a Friday. Ive only been a Ytel customer for about a month, but so far, these guys are great. Also, and this is crazy, everyone in tech support (in addition to Jimmie) speaks English fluently AND all the tech agents are super well trained on the software. Imagine that. Kudos Ytel for building a company with competent people like Jimmie and Jeremy from Sales and a quick shoutout to Alex and Dennis. Thank you everyone!!!

RS

Ryan Stomel

February 16, 2017 Source: Trustpilot.com

The True King of Call Center Software!

Don't get caught up in all of the marketing that some of these other call center software companies have. After trying all of the others that are out there, I have finally settled in with Ytel. There are just so many positives that it'd be tough to only list out a few, but I'll try:

1) Amazingly intuitive UI. Cut down on agent training with a simple and effective user interface.
2) Best in class support. Their support, onboarding, and technical team is top notch and gets the job done every time.
3) Uptime. I can't remember a time when we have ever been down. The voice quality is also the best. Never suffers from latency or any internet issues. Their servers are always up!
4) Quality of voice. Other contact center software record with crappy quality. This is truly HD voice in my opinion.
5) Reporting. Gives me access to all of the reports I need right when I need them. Beautifully laid out and not cumbersome to dig through to find what I want.
6) Quality Assurance. We're beta testing an integration with a QA provider they're putting together. This will ultimately help close the agent loop and provide an all-in-one, out-of-the-box solution for us.

jm

jose m

March 31, 2019 Source: G2.com

"Ytel - one of the best dialer systems around!"

What do you like best about Intrado Contact Center?

I use YTel Daily for my business. It provides an organized platform/software that allows agents to call using sip phone or dial-in option. It´s Great!

What do you dislike about Intrado Contact Center?

I don´t like that it is difficult to record ongoing calls and i cant monitor or track agents live.

Recommendations to others considering Intrado Contact Center:

This is a great dialer

What problems is Intrado Contact Center solving and how is that benefiting you?

I´ve noticed YTel is continually advancing and improving the system, overall, i use it everyday and don´t plan on stopping!

AU

Anonymous User

January 25, 2018 Source: G2.com

"Customer experiene"

What do you like best about Intrado Contact Center?

Cloud contact center is a great system to combine multiple functions in an easy to use system

What do you dislike about Intrado Contact Center?

The system is used for inbound and outgoing calls which is what our system uses it for and it sometimes the que cycles the customers through in an order that is not the order the calls were received

What problems is Intrado Contact Center solving and how is that benefiting you?

it make it so that we dont have a lot of customers on hold and instead puts them into a que and they are cycled between people and offices to who can best serve

R

Ramon

August 15, 2021 Source: Financesonline.com

My team and I use this day in and out.

PROS: Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones.

CONS: I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult.

G

Gerry

April 30, 2021 Source: Financesonline.com

Helps us respond quickly to clients.

PROS: This performs a number of tasks that is imperative to our team’s productivity.

CONS: As much as possible, we would like to respond to calls based on whoever calls first. The problem with this is that Ytel isn’t very reliable in ordering pending calls. This means that we often leave clients waiting too long for a response from us.

AU

Anonymous User

June 17, 2024 Source: G2.com

"Good software that need improvements"

What do you like best about Intrado Contact Center?

I like how easy the user interface is. It’s easy to navigate between leads and the info about the leads.

What do you dislike about Intrado Contact Center?

The site often freezes up, and crashes becoming unresponsive. I’ve noticed this usually happens on Firefox and Safari but it happens on Chrome sometimes as well.

Recommendations to others considering Intrado Contact Center:

It’s really easy to get the hang of the software.

What problems is Intrado Contact Center solving and how is that benefiting you?

YTEL is the quickest way to filter through a bunch of leads at once. It’s interface makes it easier as opposed to calling off lists one by one.

D

Daniel

November 30, 2021 Source: Trustpilot.com

Clunky, Over-Engineered tool with bad support

Well. I had a demo, and it was pretty terrible. The guy was unprepared, unable to answer questions, and on top of that, he mentioned more than ten times when asked that he had no idea or was not familiar. The interface is clunky and dated, with lots of features, but good luck finding them. In general, it was a disappointing experience, especially considering this is the heart of revenue for many companies. In the end, they gave up on our questions, so even their support was terrible. So imagine if you become a customer.

KM

Kara Marie

September 18, 2018 Source: Trustpilot.com

There are better companies out there with better customer service.

I thought this company had a really good product... Talked to a really awesome sales guy last year, but when we were ready to sign up, I found out he had left and probably for good reason. I was assured that the negotiated price would be honored, but after many emails, they fell through and refused to do as they promised. I found Chelsea to be extremely unhelpful and dismissive. Yes, we are a smaller company, but small companies should not be treated with abrupt and curt customer service. My gut told me that if this company was already treating us like this, it would only go downhill from there. The sales manager was slightly more helpful, but their customer service will be their demise. In the end, I found a much better product with people who actually want to give customer service.

Ytel Reviews

User Rating

Rating Distribution

Do You Use Ytel?

Dave W

Ryan Stomel

jose m

Anonymous User

Ramon

Gerry

Anonymous User

Daniel

Kara Marie

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