Wiser Solutions Reviews

Speed ​​of response and resolution of customer problems

I did not face any obstacles with you that led to major problems. On the contrary, my experience with you was excellent.

Using it indirectly through electronic shopping systems, and I see that it has a very strong database that reflects the strength of different sites. For example, a site like Coursera, as I always shop through it, and the speed of navigating between pages smoothly and the speed of executing purchases.

Good explanations in every case. The breadth of content and products. Diversity.

Make the site simpler. For people who are new to the site, I think the site is a bit complicated to use. Ease of implementation is not suitable for newcomers.

I don't have much experience in this matter, but I know that it can help me to expand the market and check competitors.

The concept is very smart and the services is helpful

User experience needs some improvement..

The brand intelligence

Wiser's cross-channel price monitoring solution is more comprehensive and easier to use and implement than the many solutions we looked at. Uploading our product data was much easier and efficient, and their customer support is OUTSTANDING. John and his team are responsive to every request, and they went out of thier way to supply all the training we could ask for. The platform integrated our previous MAP program beautifully; we were able to port all of our notice letters and sync our dealer database automatically. The range of features is deep enough that I've yet to come across something that it doesn't do - without burying the UI in unnecessary choices. If there is something we want that isn't immediately avaialble, Wiser has a very growth-minded approach to incorporating user feedback and updating processes and features. Being able to log in every day and see trends and problems in near-real time is a big bonus. I can generate reports on-demand within minutes, which means our sales team can address issues before they escalate. We're adding more SKUs and expanding our practice with Wiser.

The solution is new, with some parts still in beta or underdeveloped. The upside is that our feedback is helping to guide the development directly, and it is also very effiecent and cost-effective. However this does mean that some features we have to wait for, and there are some areas of the UI that are still clunky or incomplete. But isn't that true of all software these days...?

As a mid-sized manufactuer, we're always struggling to maintain our prices in the marketplace. The online discount wars are a constant headache! We've been through many iterations of MAP policing and monitoring practices / technology, and Wiser is finally the right fit. It's not over-engineered (or overpriced) which means that we can mainatin ROI on the cost and resoruces, while demonstrating to our dealer network a serious and competent enforcemnt practice.

Wise is continually making advances to their platform/model. The coverage map and plan features have become necessary tools for me.

While the support help desk is quick to respond, I would like for the engineering side to inform people when there is an issue they already know about.

Retail

My favorite feature that Wiser provides are the emails that come in real time from the field team. I get to see what the shelf looks like, observe the competition and can email the field team immediately for any corrective action that may need attending.

I don't care for the coverage map. I'm not sure if my broker isn't utilizing the feature but, I don't see anything planned on the map. I would love to see upcoming reviews, or submissions that we are waiting on. Maybe the wins could be one color and the losses another? Or I could see the map with all placement marked in one color, planned in another color and all others in gray as potential future opportunities?

Wiser gives me real-time data when a field member is in the store. I get a shelf report in my email, and I can reply if action needs to be taken. Also, if the reps update Wiser regularly, it is an excellent tool for tracking reviews.

The level of attentiveness and thorough communication.

There isn't much that I genuinely dislike.

Unit velocities and product insight.

In a world driven by data and information, it is not an exaggeration to say knowledge is power and “faster” knowledge means “more” power, too!

As the bar of competition rises, Wiser provides an array of data and products that can give your business a competitive edge, empowering the crucial role of strategic decision making.

I cannot recall anything negative about our experience with Wiser: they do what they promise.

competitive pricing

The Wiser team tailors the store visits to the specific needs of the company.

The dashboard contains so much information that you need to focus your efforts to maximize your time and efforts.

We have a limited number of employees available to visit the stores to evaluate the execution. Wiser Solutions has provided feedback for hundreds of locations in an organized and efficient manner.

Wiser allows the ease of MAP violation tracking. It gathers all the information in one program to make it more time saving.

Email communication could be more user friendly

Review the terms and pricing options

We are able to control MAP across multiple platforms all under one program.