Webeyez Reviews

They do a great job of keeping track of our ecom metrics for a number of websites. Very quick response to features we want to add to the platform.

Need better instruction on how to use some of the features. But that is my fault for not asking.

Identifying website errors like 504, 500, 404 alerts, especially when the sites are down for whatever reason. Also, I really like the technology download speed feature. Google Search Console does a 28 day lookback for core web vitals, but Webeyez does real time monitoring.

I use Webeyez to monitor the functionality and performance of our e-commerce site, and I find it valuable for gauging various business metrics and KPIs. It gives us deep visibility into the site and provides great segmentation, allowing us to quickly isolate if specific customer groups or web pages are impacting revenue. I appreciate the rapid iteration on the product and the responsive customer success managers. The CEO has been on many calls with us during the setup, which gave us strong confidence in the tool. Webeyez has become our eyes and ears, replacing our reliance on GA after updates made it less effective for us.

Initially we had some issues with stability. We had problems loading up some parts of the tool. I think it takes a few rounds of setup to get the tool tuned to exactly how you would need it to be. For example, we had to work together to get the alerts working just right.

We use Webeyez to monitor the functionality and performance of our ecom site. It gives us deep visibility, provides segmentation to quickly isolate issues impacting revenue, and becomes our eyes and ears for site benchmarking, replacing GA after its update.

Great platform with user-friendly ways to identify issues in the ecommerce funnel. You can also set up custom events and tracking.

There's a slight learning curve, but the user support is exceptional.

Webeyez helps us identify site experience issues in order of priority.

Want to be able to understand and optimise your user behaviour of your shopify store easily and quickly. Then Webeyez ius the tool for you. Great account management, easy integration, robust tracking & alerts.

I find webeyez a great tool for getting to grips with all aspects of our user behaviour any particular issues & the the alerts are incredibly useful in providing piece of mind and realtime monitoring.

Tool can be a little dense when you are first using it, can sometimes be a bit difficult to drill down on exactly what you are seeing until you get to grips with their platform.

Identifying bugs & errors, tracking user behaviour and drilling down into how the user experiences we are creating are resonating with our users

The most helpful thign about webeyez is their session anyltics. Provides an easy way to segment users and identify bugs or issues they're experiencing. Webeyez also provides real time anyltics with the ability to create notifcations based on certain criteria which is a great way to monitor site health and identify issues quickly.

Not the most intutive system, while fairly easy to use does take some getting used to and can have some gotchas that require explanations, on the rare occasion can also be a little buggy and/or fail to show custom reports.

Webeyez is helping to solve bugs and detect issues. Provide reports on sales and failures. Recent new feature has also help us relieve pain points.

It is so eay to log in and find areas of the website to improve. The session analytics, goal analytics and revenue dashboards help quantify which areas to work on. The technology reports and session recordings then really let you drill down into the detail.

There is so much within Webeyez which can sometimes be a bit daunting and navigating between everything can sometimes be a challenge (although the interlinking in the latest version is a massive improvement).

Webeyez tells us where there are issues on the website before we would otherwise know about them (and sometimes problems which would otherwise go unreported). Webeyez makes it very easy for us to create an ordered list of things to work on which are going to deliver the most performance impact.

- excellent, friendly support staff that assisted us with delivering on a well tailored implementation

- provides timely alerts about page responsivenss and up-time/down-time

Not much to dislike, maybe the lack of automation in reporting API usage, and slightly less accurate session capturing.

Webeyez helped us identify and report on user experience issues, bugs and reliability issues with our sign up applications which helped us improve our conversion rates.

I really enjoy the different metrics that Web Eyez provides. It gives me so much value and understanding knowing what my customers are doing and how they journey through my online store.

It was a learning curve in the beginning, but that is because they have so much to provide I think. It is our jobs as users to work through the different metrics and the features (obviously, web eyez provides amazing support and assistance to you). Once you hurdle the learning obstacles, you then begin to jump around the dashboard by yourself to better understand different reports, analytics and sessions.

Provides insight into failed discount codes, customer shopping behavior with recordings, site errors such as 404 & 503. Moreover, it displays where your are losing revenue and why you are losing that revenue. This gives you more insight into where and how your store is vulnerable.

Webeyez allows me, an ecom business unit owner, to identify failures on the site and hold my dev team accountable for fixing them. I dont need a team of analysts, a datawarehouse, sql queries, dev time,

The product is still early in its lifecycle, so there are opportunities for further enhancements to make workflows a bit smoother or faster. However, the product delivers on its core functionality incredibly well.

The value chain of Webeyez

1. Identify: immediately spot technical issues throughout the onsite user journey through the surfacing of technical failures around ecommerce goals.

Our teams use Webeyez on a daily/ weekly basis; data is accurate alerts are reliable. Webeyez gives us the tools and insights necessary to instantly deep dive and solve issues. I highly recommend this tool. “Knowing that Webeyez is monitoring and alerting on site’s performance 24/7 allows me to sleep easy at night.”

UI needs a polish, it was improved lately but still need few touches

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