Waystar Reviews

.Helpful to search insurance and patient payments

You can only search per clinic location instead of all

Identifying payments and

The best feature that Waystar offers is that they have a fast response time.

The downfall sometimes to Waystar is that some of the ACH checks don't appear promptly & we must call to get it resolved.

The best way we have been able to use Waystar has been by capturing any clearinghouse delays & fixing them to avoid a denial.

Easy to use with helpful links when you have questions - Great Customer Service - Fantastic & user friendly

Sometimes there is a Slow response on tickets if they are overwhelmed on something

The system is very user friendly & easy to use with helpful links on the side to assist you in clearing out rejections.

They continue to ensure excellent customer service.

That I am able to get accurate information on patient eligibility.

Nothing in patient eligibility since that is the only product we use.

Waystar is a great system to use and very easy to understand.

Waystar has help us getting patient insurance information faster.

Analytics, professional claims, Revenue cycle

Training is not the best. Support for issues is good, though. The clicking on lines for drop down is a little crazy sometimes.

Claims don't get lost in the cracks or the shuffle and I don’t have to dig around to find them, they are monitored for me and all the information I need is right there.

Our practice has come to relay on Waystar in so many ways. I do believe that one of the most effective ways, is in boosting our revenue. Waystar shows us in advance where our claim have issues that need attention before going out to the insurance companies, eliminating the denied or timely filing problems that we would otherwise would might not be aware of until it's too late to fix.

We eligibility function is most useful, instead of searching multiple websites for up to date insurance information, it's all in one spot, and easy to use.

Researching claim and seeing EOB's is another function that we use often when we have a dispute with insurance companies.

These are just a few of the many many functions you can find within Waystar that make it a ONE STOP SHOP for any practice who does their own in house billing and wants to keep on top of their revenue and all things related to it.

It's best for claims submissions and receiving response from the payers through EDI before expected time frame.

Rejection part won't be easy unless you have pretty good experience. Rest assured everything is so great!

It's solving my clients claims submissions and all claims sending to payers to process by the payers.

Customer service is great. When having a big company as we have, issues always come up. Waystar makes sure to solve our issue right away

Waystar does not have the ability to reach the payer for a rejected claim reason.

Great system, easy to keep track of everything and great customer support

The enrollments are getting done much faster

It is being able to download all of the payments at once and submit them to the EMR and get a good start on incoming payments. Electronic submission of primary insurances is simple. Waystar is one of our favorites because it is simple to use for verifications and reports. When used to check for active insurance coverage, for example, the findings are virtually quick. Waystar is also used to check payments and print electronic EOBs.

Information on insurance payors is restricted.

Problems include determining the correct payors and determining which companies are loaded and which are not. Benefits include having a single point of contact for most insurance coverages. The fact that it is convenient is a significant benefit. The company chose this tool because it allowed them to bill without having to post payments one by one and upload zero payments with simplicity. When trying to submit Medicare as a secondary payer, it's also a little tricky.