Virtuagym Reviews

The Software from Virtuagym is the heart our organisation, We have a clear overview of what our clients do in and outside the gym with movement, but also every financial part with the client.

With the Covid, we had a smooth transit to a Hybrid model where we had all the help from Virtuagym and they made nice features that were needed during, because of the Covid.

They could see if the can speed up the new schedule. But again because we already love the preview.

As told before, they are making our live really easy and improved our business, because we know our numbers now. We see them really fast and there is more communication with our clients.

Community groups

Highly configurable

Great Support

Need something like a steering group involving key clients so that the product dev road map reflects client needs more accurately

As a system, the Gateway Region YMCA loves the engagement features included in the system; a Facebook news-like feed, challenges, goal tracking. We have been very pleased with the number of features included in the app. We have enjoyed working with our Account Manager, MariLu. She has truly been like a partner with us, and she is always willing to brainstorm new ideas with us.

As a YMCA, our clientele ranges from young to old. Part of what drew us to Virtuagym is its mobile app component AND corresponding website option. This has been very helpful in reaching our seniors. However, some features are not available on the website. And we struggled a little at launching the app because we didn't want people to create their own accounts. I also wish that there were a few more development customization options - both with some helpful new features and some language that is unique to the YMCA.

Virtuagym, through our Account Manager, has really demonstrated a willingness to partner with us. "Our issue" is truly "OUR issue"! It's such a relief to have someone that we know is just as invested in our success as we are. There are so many features within Virtuagym, some that you may not even know you need/want. To me, that is the best part about them. There are so many options for us to meet the needs of our members!

We are using

Easy to use, good guidance at the start of use, and if you encounter any issues after starting, the helpdesk is quickly reachable. The program is also easy to use for customers, both via the PC and with the app!

Haven't come across anything so far, so I have nothing to report here!

Easy for both the customer and the organization, and you can start quickly!

Reservations can be made for each group training. This was not possible in our previous customer system. Additionally, running a direct debit is much easier and it's clearer when payments have failed. It's also nice that customers can be deleted from the system. This was also not possible in our previous program, which resulted in a lot of clutter in the system.

Support and onboarding. Very thourough. All the features you need for your business, not perfect, but there is nothing like it.

Some features need improvement, like the way workout and Food section are set-up, but they keep improving, so not too many comlaints

Don't let the pricing scare you... Trust me, you don't want to migrate all your customer data if you choose a cheap alternative (wich is fine of course)

Think about what you want for your customers and business. Maybe you don't need workouts or food tracking. They have multiple options for that as well

That it is all-in-one, our whole organization is running on Virtuagym software.

The searching feature can be optimalized.

From financial aspect to coaching aspect, very much is possible.

The ease of scheduling and onboarding was fantastic! You can ask as many questions as needed. Mateo R. was fantastic in educating me on how everything works!

The only thing that could be fixed is the payments to the program, since it is outside of the USA my bank requires special permissions to make the payment each month.

If you are looking for a fitness program for your small gym or personal training this is the one! All the others are super expensive. This one fits all of your needs in one program!

No problems so far, and everything else is smooth sailing.

The onboarding to the new system was superb and we have been supported by our own dedicated account manager throughout. The member app is the best I have seen and very configurable. Our members have been very positive and we have some great feedback. The new business analytics reporting module is very fast to load and gives you all the ma engagement insights you could want, but you can also export the entire database if necessary and create your own reports and filters. The "groups" feature is like having your own internal Facebook group and is so easy to use. This is supported by some great marketing tools that allow you to create your own adverts within the ad. The main programming and workout tool has thousands of exercises, all virtual exercise demos and you can you these to simply create your own workouts and share with members. The built-in partner FOOD app is also great and recently has been updated to improve it further. It is like My Fitness Pal with all the same features but no integration is necessary as it is built into each client's app. They can use this for tracking food, macros, nutrients and for food diaries.

The group messaging feature allows you to email any group updates to your members, but a more comprehensive email module would be great. Good news though, I understand this may be on the way in the near furture.

It provides a best in class app with a robust access control module and is also highly configurable.

.Very intuitive with almost no need for help - our customers (60,000 of them) use it every day and we have almost no questions or service issues!

Not really any that I can think of other than we would love for the Virtuagym Platform to be even more integrated than it already is with our other payment software

Ability for our customers to choose, create, and effectively do customized exercise and nutrition programs with little to no assistance at times and in a location of their choice both inside and outside the gym

A COMPLETE SOFTWARE FOR COSTUMER MANAGEMENT, BUT ALSO FOR INTERNAL ENTREPRISE MANAGEMENT, OFFERS A UNIQUE ALL IN ONE EXPERIENCE FOR COSTUMERS AND COMPANY, VERY HAPPY USING VIRTUAGYM IN MY COMPANY

A POSSIBILITY OF PERSONALISING SOME FEATURES WOULD BE VERY HELPFUL TO INCREASE RELIABILITY

THE BEST PLATFORM USED IN MY CAREER OF 10 YEARS IN THE FITNESS INDUSTRY

FOLLOW UP OF ENDING MEMBERSHIPS, HAVING A QUICK REAL-TIME VIEW OF INCOMES AND STATISTICS OF MORE/LESS WORKING PRODUCTS, THE MULTIPLE CLUBS COMMUNITY COMMUNICATION WITH THE MANAGEMENT TEAM.