VI

Verified User in Insurance

December 17, 2022 Source: G2.com

Love it!

What do you like best about TotalView?

The ability to view & compare team availability and time off

What do you dislike about TotalView?

I love everything about it. Especially the functionalities.

What problems is TotalView solving and how is that benefiting you?

It is solving lack of team participation & creating a space to monitor each employee while being a remote worker.

MR

Michelle R

November 4, 2022 Source: G2.com

Totalview

What do you like best about TotalView?

I love that Totalview provide the capabilities that are so helpful in my role in Workforce Management- the best among all its beauty is the ease of use!

What do you dislike about TotalView?

I do not have anything in particular that I dislike.

What problems is TotalView solving and how is that benefiting you?

A LOT of scheduling tool that really helps to manage the demand and utilize my supply of employees.

VT

Verified User in Telecommunications

October 18, 2022 Source: G2.com

Totalview review from Rusty

What do you like best about TotalView?

I love the way it works with SAP. It really allows for us to manage our workforce and have them able to view their time and schedule and eliminates a lot of tracking and manual work.

What do you dislike about TotalView?

What is least helpful with regards to TotalView is the limits that my current instance has regarding categories. I am aware that this is probably something that could be fixed by my workview

What problems is TotalView solving and how is that benefiting you?

payroll automation is something that is currently benefiting my work group. I would love to be able to create some functionality where the sellers would be able to update from their moble device.

VS

Verified User in Information Technology and Services

December 9, 2022 Source: G2.com

Plethora of client information available within a few clicks in neatly categorized sections

What do you like best about TotalView?

Client attributes are tabbed and easy to navigate

What do you dislike about TotalView?

Unsure if this is primarily dependent on the backend coding or my employer's database server but loading between the tabs can occasionally feel sluggish.

What problems is TotalView solving and how is that benefiting you?

TotalView allows us to keep client data organized and easily accessible by relevant parties, making account troubleshooting tasks easy to resolve.

VI

Verified User in Insurance

September 28, 2020 Source: G2.com

TotalView Review

What do you like best about TotalView?

I like that this is a quick and easy way to manage our customer service department to ensure we have enough people staffed to handle incoming calls.

What do you dislike about TotalView?

At times it can be a bit tedious to add/adjust agent's schedules. The icons are very small. There are also days where the predictions for call volume are extremely skewed.

What problems is TotalView solving and how is that benefiting you?

We are using this to predict incoming call volume and adjust our staffing accordingly.

TotalView Reviews

User Rating

Rating Distribution

Do You Use TotalView?

Verified User in Insurance

Michelle R

Verified User in Telecommunications

Verified User in Information Technology and Services

Verified User in Insurance

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