TomTom WEBFLEET Reviews

User Rating

4.4/5 (Based on 60 Ratings)

Rating Distribution

Excellent
66.7%
Very Good
20%
Average
3.3%
Poor
1.7%
Terrible
8.3%

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Reviews

Administrator in Construction

July 19, 2018 Source: G2.com

"Great software and navigation!"

What do you like best?

I love how tom tom is linked to service titan and when dispatching it goes straight to the gps unit in truck and tech is able to approve job order and go to job.

What do you dislike?

sometimes the gps drops, only happened couple times so far

Recommendations to others considering the product:

would recommend

What problems are you solving with the product? What benefits have you realized?

It works well as a timesheet, tech is able to clock in and out and add their lunch time and we can view reports on it.

Dylan F

May 12, 2020 Source: G2.com

"horrible customer service"

What do you like best?

After being a customer since 2013 to cancel the account was nothing but a nightmare, the first 5 year the tracking service was good after that units were going bad one by one not working we reached out to tom tom webfleet trying to resolve problem getting transferred to so many tech support. Bottom line webfleet wanted us to spent another 6000 on up dated equipment. We called to cancel in December here I"M in May and they are still charging my credit card. Stay away from this Company. I'm so very disappointed that being a good customer all this years this is the treatment we are getting.

What do you dislike?

Customer service, on hold for Terry Alexandrovich for over 1 hour and was disconnected 3 times when she picked up.

Recommendations to others considering the product:

VERY disappointed after being a long term customer for this kind of treatment. Equipment not working not able to fix it and making us to stay in a self renewing contract!!!!

What problems are you solving with the product? What benefits have you realized?

Horrible customer service when you need help. Because equipment not working

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