timetoreply Pricing, Reviews and Features (May 2024)

About timetoreply

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates and team productivity via time tracking and actionable analytics. Measure all new incoming emails for an individual email account or a group email address where the inquiries are sent to your sales team. Set up leaderboards for initial reply time, overall reply time, emails sent and received, completion rates and customer engagement rates. Know exactly how long you take to respond to customer A vs customer B using their powerful report filtering.

Screenshots & Videos

Pricing

Free Trial Available
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep)

timetoreply Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

1 to 20 Mailboxes $15.00 $15.00 per month

$15 per mailbox per month billed monthly

Features

Office 365, Outlook, Gmail / Gsuite, MS Exchange, IMAP, Mimecast
Measure individual mailboxes
Internal vs External email performance
Measure group mailboxes (statistics for the group mailboxes as a whole)
Individual performance statistics for group mailboxes
Conversation view mail logs / message view mail logs
Measure your company, agents and customer email response times
Block irrelevant emails from being tracked
Online reports (Overview, Comparative and Interaction reports)
Downloadable reports
Scheduled reports
Report filtering
SLA measurement
Export to excel

20+ Mailboxes or Self Hosted Options Custom

Features

Office 365, Outlook, Gmail / Gsuite, MS Exchange, IMAP, Mimecast
Measure individual mailboxes
Internal vs External email performance
Measure group mailboxes (statistics for the group mailboxes as a whole)
Individual performance statistics for group mailboxes
Conversation view mail logs / message view mail logs
Measure your company, agents and customer email response times
Block irrelevant emails from being tracked
Online reports (Overview, Comparative and Interaction reports)
Downloadable reports
Scheduled reports
Report filtering
SLA measurement
Export to excel
Self hosted
Dedicated ingestor

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 31/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about timetoreply Pricing.