timetoreply

About timetoreply

Deep Dive with Clara AI

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates and team productivity via time tracking and actionable analytics. Measure all new incoming emails for an individual email account or a group email address where the inquiries are sent to your sales team. Set up leaderboards for initial reply time, overall reply time, emails sent and received, completion rates and customer engagement rates. Know exactly how long you take to respond to customer A vs customer B using their powerful report filtering.

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Pricing

Free Trial Available
Starts at $15.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

60%
Reviews

60%
Momentum

60%
Popularity

62%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep)

timetoreply Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

1 to 20 Mailboxes $15.00 $15.00 per month

$15 per mailbox per month billed monthly

Features

Office 365, Outlook, Gmail / Gsuite, MS Exchange, IMAP, Mimecast
Measure individual mailboxes
Internal vs External email performance
Measure group mailboxes (statistics for the group mailboxes as a whole)
Individual performance statistics for group mailboxes
Conversation view mail logs / message view mail logs
Measure your company, agents and customer email response times
Block irrelevant emails from being tracked
Online reports (Overview, Comparative and Interaction reports)
Downloadable reports
Scheduled reports
Report filtering
SLA measurement
Export to excel

Start Free Trial

20+ Mailboxes or Self Hosted Options Custom

Features

Office 365, Outlook, Gmail / Gsuite, MS Exchange, IMAP, Mimecast
Measure individual mailboxes
Internal vs External email performance
Measure group mailboxes (statistics for the group mailboxes as a whole)
Individual performance statistics for group mailboxes
Conversation view mail logs / message view mail logs
Measure your company, agents and customer email response times
Block irrelevant emails from being tracked
Online reports (Overview, Comparative and Interaction reports)
Downloadable reports
Scheduled reports
Report filtering
SLA measurement
Export to excel
Self hosted
Dedicated ingestor

Start Free Trial

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 31/03/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about timetoreply Pricing