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I like that it has been reliable. It has a lot of potential and the integration onto my website was very simple. I liked the ability to do simple customizations. I like the look busy mode, the automatic reminders.
Not easy to access the timesynce portion of novacall. I was trying to get to the page at work and I had to try a few links to be able to log in. Some of the links at the top of the page tried to sell me but wouldn't let me login.
I wish there were options to have daily emails of appointments all laid out. So at 9am I could get my email and see if anyone booked me for the entire day. Or hand it to employees. Bunched day-of reporting.
It's a shame they don't offer SSL. Inconvenient if you aren't trying to embed on a page while keep your customers on your brand.
I wanted an unbranded solution I could throw into my website without much hassle. I liked the idea of getting the sms and email reminders firing off to customers and myself to remember the meetings. I like how the meeting keys are included in these reminders. Very useful.
I wish accessing the dashboard were easier. It's harder than it needs to be to get to the timesync web login. I usually have a bookmark but I wanted to check from another location and realized the issue.