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Tableau CRM Reviews

User Rating

4.4/5 (Based on 360 Ratings)

Rating Distribution

  • Excellent

    54.4%
  • Very Good

    33.6%
  • Average

    10.3%
  • Poor

    1.1%
  • Terrible

    0.6%

Do You Use Tableau CRM?

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Review Summary

Salesforce CRM Analytics (formerly Tableau CRM) is generally well-regarded by users for its ease of use and ability to organize data, track leads, and generate reports. Users appreciate its user-friendly interface, integration with other Salesforce products, and ability to create custom dashboards. However, some users express concerns about slow loading times, occasional glitches, and the complexity of its setup. While the platform offers powerful analytical capabilities, some users find the learning curve steep and the interface not as intuitive as they would like.

Pros

  • Easy to use and navigate, providing a clear and concise interface.
  • Provides a centralized location for managing contacts, notes, contracts, and orders.
  • Its integration with other programs, such as Pardot, Outlook, and Gmail, makes it a powerful tool.
  • The reporting capabilities help to convey performance insights to stakeholders.

Cons

  • Sometimes offers too much information, making it difficult to find the necessary data.
  • The learning curve can be steep, requiring training and support to utilize its full potential.
  • Can be slow at times, especially when dealing with large amounts of data.
  • The user interface is not always intuitive and may appear complex and overwhelming.

AI-Generated from the text of User Reviews

Reviews
SM

Shivam M

January 10, 2024 Source: G2.com
"Review on Salesforce CRM Analytics."
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

Salesforce CRM Analytics helps in represent huge data into a granular reports and dashbord it helps in integrating data from many source and analyse it at once place . Their support team always stand by your side to implement and execute your requirements which will make your work easy. It also helps in completing your task faster as you dont need to go to multiple tabs as every required details can be seen on single screen with bird view . Because of these multiple features its frequncey of use is increasing day by day.

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

Salesforce CRM analytics have connectors for limits apps on and if we want to do integration with less popular application then integration process may take some time.

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

It helps in repressing sales and customer data on which we work.

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AU

Anonymous User

January 5, 2024 Source: G2.com
"Easy to access"
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

It's very easy to access data for the the database and and connections to data base is also pretty simple and faster

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

Need to improve in Machine learning and AI

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

Dashboards

Read more
RS

R. Glen S

December 14, 2023 Source: G2.com
"CRM A is changing our business"
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

We are able to use less visual real estate to give our sales team actionable insights.

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

The learning curve. But it's all good. We love it.

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

Connecting Sales and Marketing insights and improving lead conversion.

Read more
AU

Anonymous User

December 14, 2023 Source: G2.com
"Crm review"
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

Integration with native CRM platform, easy of use.

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

The access is not provisioned, if you dont use every 90 days - access expires

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

Provides more detailed data, easy to use and integrates with internal systems

Read more
AU

Anonymous User

November 29, 2023 Source: G2.com
"Great Tool"
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

Salesforce CRM stands out as a comprehensive and flexible solution that caters to diverse business needs. Its strength lies in its customization options, automation capabilities, and seamless integration with other business tools.

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

It can be costly and not all businesses can afford it.

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

Analyzing complex datasets can be challenging, especially when dealing with large volumes of information or when trying to identify trends and patterns.

Read more
CC

Charmaine C

November 29, 2023 Source: G2.com
"Best Workflow Automation!"
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

It keeps track to customer ineteraction; Saleforce also increases productivity, it has also personalized messaging option for better customer engagement

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

There are least things that needs to be improved; currently enjoying its features.

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

Data intergration and salesforce helps remove redundant works/tasks which immensely improve our productivity.

Read more
KB

Kanishk B

November 28, 2023 Source: G2.com
"Nice analytics product"
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

Tableau is no doubt a powerful analytics and reporting tool, however after salesforce CRM acquisition it has become more robust and integration friendly making it easy to use along with APIs

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

The specific innovation in the tool itself has reduced - initially a lot of focus was on slicing and dicing the data, creating legends, cascade filters etc. However, Now that level of innovation has stopped and is more or less focused on CRM aspects

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

We are using it to help analyse our sales reps performance in the Pharmaceutical space

Read more
MF

Mark Lester F

November 26, 2023 Source: G2.com
"Salesforce is to me is the best-known CRM provider as of date."
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

It is already established in the community and a also a has earned the reputation for leading in the customer relationship management field. Salesforce can be used to manage customers data, automate the processes, and improve customer relationships. Businesses can use Salesforce to save money while improving customer related solutions through their email .

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

For me, the least helpful is their timer as it is not accourate when idle.

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

We can address customers concern and advise them abou how their account is going by sending email via Salesforce as this help us to lessen the hassle on customer contact.

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KS

Kimmy S

October 25, 2023 Source: G2.com
"Salesforce CRM Analytics"
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

I am using Salesforce CRM every day as one of our main tools with RingCentral to help customers and businesses. I can see my pipeline and manage my deals effectively. I can create a customized report and see all the data I need in a dashboard. I can also check all the customer information that I need as a Sales Account Executive. This is also the tool that we use to set up a new account or process a change order for the customer's plans and services. Another good thing about it is that it is integrated with all the other applications that we are using at work. It helps all communications between RingCentral and its customers be centralized. That's why I find it very helpful, easy, and manageable to use. Lastly, it has a guide and support if you need help with something that you don't know about.

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

I like everything about Salesforce CRM!!

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

Salesforce CRM is one of the main tools that I am using as a Sales Account Executive with RingCentral. Without it, I will not be able to do my job and provide assistance and support to our clients and customers.

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VC

Vineet C

October 24, 2023 Source: G2.com
"Best Software for any digital business"
What do you like best about Salesforce CRM Analytics (formerly Tableau CRM)?

Its analytics CRM is best in the industry, its easy to use with active customer support, it has unique numbers of features which are easy to implement. My frequency of use as increased in past few weeks, because of its ease of integration.

What do you dislike about Salesforce CRM Analytics (formerly Tableau CRM)?

It is the most expensive tool in the industry. Its dashboard is a bit complicated.

What problems is Salesforce CRM Analytics (formerly Tableau CRM) solving and how is that benefiting you?

It increase my revenue by providing more specific data about my clients and the industry. And it help me to reduce my research and development cost.

Read more

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