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They are the only 100% Australian-owned and operated domain company. Their support team is very knowledgeable, and prices are fair. I can set up emails to my branding and only send the ones I want to or was
required to.
When direct .au came out, you couldn't queue up the preregistration as other companies allowed, and they didn't hold info sessions to educate their process to partners. You have to bank a credit with them to purchase services and domains.
Domain registrations. It is an easy process. Also, the direct .au process was good, as they prepopulated information for existing domains registered with them.